Assistant Manager - Benefits Support Management

Gallagher; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher in India is seeking a People & Process Manager to lead a 15–25 person team and drive operational excellence in insurance operations (US Health and Benefits). The role combines strategic process management with strong people leadership to ensure delivery, continuous improvement, and alignment with Gallagher’s global standards.

The successful candidate will collaborate with branch leadership, design and rollout new processes, and ensure projects are executed on time while maintaining

Qualifications

• Excellent written and oral communication skills across platforms.
• Ability to take initiative, show confidence, and lead effectively.
• Strong critical thinking to process complex problems and assess arguments.
• Logical thinking to navigate problems and make informed decisions.
• Executive presence to inspire trust and command respect.

Responsibilities

• Collaborate with branch leadership and stakeholders to assess operational needs and support design and rollout of new processes and tools.
• Act as liaison between branch leadership and teams to align goals and drive performance.
• Coordinate with onshore and domestic partners to ensure projects are delivered on time.
• Identify challenges early to minimize risks and maintain smooth operations.
• Drive continuous improvement through leadership collaboration and implementation.
• Participate in integration meetings and host feedback sessions to enhance performance.
• Conduct regular performance reviews per guidelines with constructive feedback.
• Provide strong people management to keep the team motivated and effective.
• Manage a team size of about 25–30 people.
• Navigate and resolve conflicts efficiently.
• Collaborate professionally with diverse teams and present ideas proactively.
• Oversee reporting and analytics.
• Foster a culture of collaboration, accountability, and engagement.
• Persuade stakeholders to meet job requirements within timeframes.

Skills

Communication skills

Leadership

Critical thinking

Logical thinking

Executive presence

Education

Bachelor's degree

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The People & Process Manager will lead a team of 15–25 professionals, driving operational excellence and fostering a high-performance culture. This role combines strategic process management with strong people leadership to ensure seamless delivery, continuous improvement, and alignment with Gallagher’s global standards.

How you'll make an impact

• The AM/DM will collaborate with branch leadership and stakeholders to assess operational needs, research best practices, and support the design and rollout of new processes and tools.
• Act as liaison between branch leadership and teams to align goals, ensure clear communication, and drive consistent performance.
• Ensure projects are executed accurately and within established timelines, by coordinating with various onshore and domestic partners.
• Identify and address potential challenges early to minimize risks and maintain smooth, productive operations.
• Collaborate with leadership to refine strategies and drive continuous improvement.
• Participate in integration meetings and host feedback sessions to enhance performance.
• Conduct regular performance reviews as per organizational guidelines, ensuring timely evaluations and constructive feedback.
• Exhibit strong people management to keep the team motivated, skilled, and effective in delivering results.
• Handle the team size of about 25 to 30 people
• Navigate and resolve conflicts efficiently.
• Collaborate professionally with a diverse team.
• Present new ideas assertively and proactively.
• Responsible for reporting and analysis
• Foster a culture of collaboration, accountability, and engagement.
• Persuade stakeholders to meet job requirements within pre-established timeframes

About you

• A candidate should have excellent written and oral communication skills, essential for clearly conveying ideas across various platforms and audiences
• A candidate should have high confidence that equips them to take initiative, embrace challenges, and lead effectively.
• A candidate should possess strong critical thinking skills which enables them to systematically process complex problems, identify assumptions, and assess argument validity.
• A candidate should possess logical thinking skills to navigate complex problems and make informed decisions in a professional environment.
• A candidate should have executive presence, a critical quality that combines confidence, poise, and authenticity to inspire trust and command respect in professional settings.
• 5+ years of experience in insurance operations (US Health and Benefits), with at least 3+ years in a leadership role.
• Education- Bachelor

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)