Senior Analyst/Associate Process Manager - AR Collection

eClerx; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

eClerx LLC seeks an experienced Billing and AR professional to oversee end-to-end invoicing and revenue operations in Pune. The role focuses on accurate billing, cash application, and timely collections within a compliant control framework.

You will collaborate with Sales, Finance, Legal, and Customer Success to resolve disputes, perform credit assessments, and drive process improvements, including SOX controls and dashboard reporting. Night shifts are required.

Qualifications

• Experience in Billing, AR, Collections, or O2C operations.
• Knowledge of credit checks and credit management.
• Ability to work in night shifts.
• Experience with ERP systems.

Responsibilities

• Direct and oversee customer invoicing lifecycle.
• Lead AR inquiries and billing disputes.
• Support O2C credit assessments.
• Close monthly/quarterly/year-end processes.
• Maintain customer master data.

Skills

Billing Operations

Accounts Receivable

Credit Management

Dispute Resolution

Cash Application

Process Improvement

SOX Compliance

Leadership

Education

B.Com / BBA / BBM

MBA Finance

Tools

Oracle Fusion ERP

SAP

NetSuite

PeopleSoft

Salesforce

Job description

• Direct and oversee the preparation, review, and issuance of customer invoices to ensure timely and accurate billing in accordance with customer contracts and company policies.
• Manage billing operations and ensure adherence to defined service levels, quality standards, and compliance requirements.
• Lead responses to billing and Accounts Receivable inquiries while fostering a culture of excellent customer service for both internal and external stakeholders.
• Support the Order-to-Cash (O2C) function through customer credit assessments, credit checks, and monitoring of customer creditworthiness.
• Partner with Sales, Finance, Legal, and Customer Success teams to resolve billing disputes and customer account issues.
• Participate in month-end, quarter-end, and year-end close activities related to Accounts Receivable and Revenue Operations.
• Facilitate cash receipt, allocation, and application processes to ensure timely and accurate posting of customer payments.
• Monitor unapplied cash, payment discrepancies, deductions, and short payments, ensuring timely resolution.
• Execute and govern customer credit balance management processes, including refunds, adjustments, and reconciliation activities.
• Collaborate with Accounts Payable and Compliance teams on unclaimed property requirements and customer refund escalations.
• Oversee maintenance and governance of customer master data, ensuring accurate customer profiles, billing addresses, tax information, payment terms, and contact details.
• Drive continuous improvements in Billing and AR processes through automation, standardization, and operational excellence initiatives.
• Partner with technology and business teams on system implementations, enhancements, upgrades, and transformation programs within Billing and Accounts Receivable functions.
• Develop, implement, and maintain policies, procedures, and controls for Billing and Accounts Receivable operations.
• Support SOX compliance requirements through adherence to key controls, periodic testing, documentation, and timely reporting.
• Prepare and review operational dashboards, KPI reports, aging reports, and management MIS for leadership reviews.
• Track key metrics including Billing Accuracy, DSO (Days Sales Outstanding), Collection Effectiveness Index (CEI), Cash Application Accuracy, Dispute Resolution Timeliness, and Customer Satisfaction.
• Lead, mentor, and develop teams while driving employee engagement, productivity, and performance management.

Qualifications and Skills Minimum Academic Qualifications: Graduation (B.Com / BBA / BBM) or Post Graduation (M.Com / MBA Finance)

Experience Span: 2 to 11 years of experience in Billing, Accounts Receivable, Collections, Cash Application, or Order-to-Cash operations,

Domain Knowledge: Order-to-Cash (O2C), Billing Operations, Accounts Receivable, Collections,Credit collection, Cash collection, Credit Management, Dispute Resolution, Customer Master Data Management, Collections, Revenue Recognition, Financial Controls, and Compliance.

ERP/Tools Expertise: Hands-on experience with Oracle Fusion ERP is preferred. Exposure to SAP, NetSuite, PeopleSoft, Salesforce.

Please Note - Candidate with immediate to 30 days notice period will be preferred. And should be comfortable working in night shift.