Senior Administrator - Collaboration ( MG2 )

Microland; Bengaluru; Vor Ort; INR 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Microland Limited seeks a Messaging Administrator to support the organization’s email and UC infrastructure. You will manage Exchange Online and on-prem environments, implement standard processes, and assist L1 teams in daily operations.

The role involves SOP maintenance, incident handling, and helping drive uptime for collaboration tools like Teams, SharePoint, and OneDrive across the enterprise.

Qualifikationen

• Graduate with knowledge of messaging infrastructure.
• Experience with Exchange Online and On-Premise messaging.
• Familiar with Unified Communications tools and collaboration platforms.

Aufgaben

• Provide L1/L2 support for email infrastructure (M365/OnPrem).
• Implement activities defined by L3 team.
• Address tickets escalated from L1 and resolve within SLA.
• Handle Incident and Problem Management.
• Prepare and maintain SOP documents for L1 team.
• Manage and lead a team of L1s.

Kenntnisse

Behavioral

Communication

Aptitude

Team collaboration

Ausbildung

Any Graduate

Tools

M365 Full Suite

Exchange OnPrem

Azure AD

Email Security

PowerShell

Teams

Jobbeschreibung

Job Description

Education Qualification

Any Graduate

Skills

• Primary -> Behavioral | Good Communication and Aptitude | 1 - Aware
• Primary -> Technology | Messaging (Exchange OnPrem) | 2 - Knowledgeable
• Primary -> Technology | M365 Full Suite (Exchange Online, Teams) | 2 - Knowledgeable
• Secondary -> Behavioral | Good Communication and Aptitude | 1 - Aware
• Secondary -> Technology | Azure AD | 1 - Aware
• Secondary -> Technology | Email Security | 1 - Aware

Certification

Technology | IT Certifications|Microsoft Certification|Messaging Administrator Associate - MS-203

Responsibilities

Messaging Administrator’s primary responsibility is to provide support to an organization’s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Online/any other messaging OnPrem infrastructure, periodic maintenance, installing patches, and supporting L1 team. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

• 1.Manage, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure (M365 / OnPrem)
• 2.Implement the activities defined by L3 team
• 3.Address the tickets escalated from L1 team and close within the SLA
• 4.Incident and Problem Management
• 5.Prepare and maintain SOP documents to help L1 team
• 6.Manage and lead team of L1s

Technical Skills

• 1.Messaging
  • -Complete hands-on experience on M365
  • -Administration of M365 and Exchange OnPrem
  • -Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
  • -Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast)
  • -Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
• 2.Unified Communication and Collaboration
  • -In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
• 3.LDAP
  • -Active Directory and Azure Active Directory user administration (Tenant administration, Forest and domain, Users, Groups, DHCP, DNS, Group Policy, replication etc.)
  • -Directory Sync from AD to AAD
• 4.End-User
  • -Outlook 2016/2019/M365/Mobile clients
  • -Teams, desktop/mobile clients
  • -OneDrive/BOX desktop sync
  • -Offline and Online archive management
• 5.PowerShell
  • -PowerShell scripting knowledge