Administrator - Collaboration ( MG2 )

Microland Limited; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Microland Limited is seeking a Messaging Administrator to support the organization’s messaging infrastructure, including Exchange Online and OnPrem environments. The role involves BAU activities, patching, and supporting L1 teams within a Unified Communications framework (Teams, OneDrive, SharePoint, etc.).

The successful candidate will manage email infrastructure, implement L3-defined activities, and ensure incident resolution within SLA, with opportunities to lead a team of L1 professionals.

Qualifications

• Educational requirement: Any Graduate.
• Strong communication and aptitude.
• Experience with M365 and Exchange.

Responsibilities

• Manage, administer, troubleshoot, and provide L1/L2 support for email infrastructure (M365 / OnPrem).
• Implement activities defined by L3 team.
• Address tickets escalated from L1 team and close within SLA.
• Incident and problem management.
• Prepare and maintain SOP documents to help L1 team.
• Manage and lead team of L1s.

Skills

Behavioral

Communication

Aptitude

Education

Any Graduate

Tools

M365 Full Suite

Azure AD

Email Security

Exchange OnPrem

Job description

Education Qualification :

Any Graduate

Skills :

• Primary -> Behavioral | Good Communication and Aptitude | 1 - Aware
• Primary -> Technology | Messaging (Exchange OnPrem) | 2 - Knowledgeable
• Primary -> Technology | M365 Full Suite (Exchange Online, Teams) | 2 - Knowledgeable
• Secondary -> Behavioral | Good Communication and Aptitude | 1 - Aware
• Secondary -> Technology | Azure AD | 1 - Aware
• Secondary -> Technology | Email Security | 1 - Aware

Certification :

Technology | IT Certifications|Microsoft Certification|Messaging Administrator Associate - MS-203

Responsibilities

Messaging Administrator’s primary responsibility is to provide support to an organization’s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Online/any other messaging OnPrem infrastructure, periodic maintenance, installing patches, and supporting L1 team. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

• 1.Manage, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure (M365 / OnPrem)
• 2.Implement the activities defined by L3 team
• 3.Address the tickets escalated from L1 team and close within the SLA
• 4.Incident and Problem Management
• 5.Prepare and maintain SOP documents to help L1 team
• 6.Manage and lead team of L1s

Technical Skills

• 1.Messaging
  1. Complete hands-on experience on M365
  2. Administration of M365 and Exchange OnPrem
  3. Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
  4. Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast)
  5. Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
• 2.Unified Communication and Collaboration
  1. In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
• 3.LDAP
  1. Active Directory and Azure Active Directory user administration (Tenant administration, Forest and domain, Users, Groups, DHCP, DNS, Group Policy, replication etc.)
  2. Directory Sync from AD to AAD
• 4.End-User
  1. Outlook 2016/2019/M365/Mobile clients
  2. Teams, desktop/mobile clients
  3. OneDrive/BOX desktop sync
  4. Offline and Online archive management
• 5.PowerShell
  1. PowerShell scripting knowledge