Systems Administrator III - M365 (Exchange OnPrem & Cloud)

Compucom; Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Compucom in Pune is hiring an experienced System Administrator III with a focus on Messaging and Collaboration (M365). You will join the Infrastructure Team to design, troubleshoot, and implement enterprise infrastructure across organizational holdings.

The role covers handling P1 issues, configuring Proofpoint/IronPort, building O365 Hybrid environments, and managing Exchange Online, Azure AD, Teams, SharePoint, OneDrive, and related services.

Qualifications

• 5+ years of managing and troubleshooting O365 products.
• Experience delivering technical triages to peers.
• Excellent team and collaboration skills.
• Willing to work in rotational shifts.
• Document your technical work and research to help colleagues.
• Must have MS 900 certification.
• Preferred Microsoft 365 Certified: Enterprise Administrator Expert

Responsibilities

• Handle P1 and escalated issues.
• Configure Mail Gateway (Proofpoint, IronPort).
• Set up O365 Hybrid Environment and Connectors.
• Work with Hybrid as well as cloud-only environments.
• Administer & troubleshoot O365 including Azure AD, AAD Connect, Exchange Online, OneDrive, SharePoint, MS TEAMS, Outlook/OWA, Yammer and Streams.
• Knowledge of Conditional Access policies, MFA and App Registration inAzure.
• Knowledge of MS Office troubleshooting Tools (MX TOOLBOX, Header Analyzer, MFCMAPI).
• PowerShell scripting and Exchange Management Shell.
• Exchange server maintenance (Patching and Certificate renewal).
• Setting up and hands on knowledge of Hybrid Email routing (Centralized and Decentralized Mail flow).
• Migration experience like staged, remote, Cutover and IMAP from On-Premise to O365 and 3rd party products to O365.
• Troubleshoot Active Directory Sync issues (Dir Sync/duplicate proxies).
• Knowledge Of Exchange 2019 server (Server Roles).
• Hands on Experience in troubleshooting SMTP Emails (SCAN to Email using Printer, Emails from Applications).
• Working knowledge of SPF, DNS, DKIM, DMARC
• Working knowledge of DLP policies, Retention & Archival Policies.
• Should have knowledge on M365 licensing types.
• Perform Change Management. Perform environment wide changes.
• Creating KBs/Wikis for the team.
• Able to analyze provide and RCA of the reported issues.
• Available for On-Call support.

Skills

Team collaboration

Troubleshooting

Documentation

On-call support

Communication

Education

MS 900 certified

Microsoft 365 Certified Enterprise Administrator Expert

Tools

Proofpoint

IronPort

Azure AD

Exchange Online

PowerShell

M365 Admin Center

OneDrive

SharePoint

Teams

DNS

DKIM

DMARC

MX Toolbox

MFCMAPI

Job description

Profile

System Administrator III

Domain

Messaging and Collaboration (M365)

Level

3

Role

The role of the M365- III is to be a part of Infrastructure Team that involved in designing, troubleshooting and implementation of the enterprise infrastructure and information across organizational holdings.

Responsibilities

• Handle P1 and escalated issues.
• Experience with supporting and configuring Mail Gateway (Proofpoint, IronPort)
• Knowledge of setting up O365 Hybrid Environment (Hybrid connection Wizard) and set up Connectors
• Working knowledge on Hybrid as well as cloud only environment.
• Hands on experience in administering & troubleshooting O365 environment including Azure AD, AAD Connect, Exchange Online, OneDrive, SharePoint, MS TEAMS, Outlook/OWA, Yammer and Streams.
• Working knowledge and experience of Conditional Access policies, Multi Factor Authentication and Application Registration in Azure.
• Should have knowledge of MS Office troubleshooting Tools (MX TOOLBOX, Header Analyzer, MFCMAPI)
• Hands on experience in PowerShell scripting and Exchange management shell.
• Exchange server maintenance (Patching and Certificate renewal).
• Setting up and hands on knowledge of Hybrid Email routing (Centralized and Decentralized Mail flow)
• Migration experience like staged, remote, Cutover and IMAP from On-Premise to O365 and 3rd party products to O365.
• Troubleshoot Active Directory Sync issues (Dir Sync/duplicate proxies)
• Knowledge Of Exchange 2019 sever (Server Roles).
• Hands on Experience in troubleshooting SMTP Emails (SCAN to Email using Printer, Emails from Applications)
• Working knowledge of SPF, DNS, DKIM, DMARC
• Working knowledge of DLP policies, Retention & Archival Policies.
• Should have knowledge on M365 licensing types.
• Perform Change Management. Perform environment wide changes.
• Creating KBs/Wikis for the team.
• Able to analyze provide and RCA of the reported issues.
• Available for On-Call support.

Required Qualifications

• 5+ years of relevant experience in managing and troubleshooting O365 products.
• Experience in delivering technical triages to peers.
• Must have excellent team and collaboration skills.
• Must have experience in supporting O365 technologies and willing to work in rotational shifts.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Should be MS 900 certified.
• Preferred Microsoft 365 Certified: Enterprise Administrator Expert

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.