Messaging Services Senior Specialist-M365 Administrator

NTT DATA North America; Bengaluru Urban; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

NTT DATA, Inc. seeks an experienced M365 Administrator to oversee the Microsoft 365 environment, including Exchange Online, Exchange hybrid, SharePoint Online, and Teams. You will provide high-quality support, implement security/compliance policies, and optimize services to meet business needs.

The role requires 8+ years in M365 administration, strong communication, and problem-solving skills. Flexible shifts and collaboration with a global team are part of the responsibilities.

Qualifications

• Bachelor’s degree in CS/Engineering or related field.
• 8+ years of M365 admin experience.
• Strong knowledge of Exchange Online, Teams, SharePoint, Security & Compliance.
• Excellent communication and collaboration skills.
• M365 or Azure certification is a plus.

Responsibilities

• Provide 24x7 support in shifts.
• Manage Exchange Online, hybrid setups, and mail flow.
• Administer Teams, SharePoint, and security policies.
• Monitor performance and ensure high availability.
• Develop and implement security/compliance measures.
• Mentor junior engineers and document processes.

Skills

Strong communication

Customer focus

Problem solving

Team player

Independent worker

Education

Bachelor's degree in CS/Engineering

Tools

Exchange Online

SharePoint Online

Microsoft Teams

PowerShell

Job description

The M365 Administrator will be responsible for the overall administration, support, and maintenance of the Microsoft 365 environment. This role requires a deep understanding of M365 services, including Exchange Online, Exchange On-Premises & Hybrid servers, Microsoft Purview, Defender for O365 and MS-Teams. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and the capability to manage and optimize the use of M365 solutions to meet business needs

Job Description-

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 steady state operations.
• Provides deep subject matter expertise, advice, and program delivery.
• Contributes to the development of new techniques and plans within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent.
• Anticipates operational, program, and implementation issues and develops preventative measures.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Apply advanced training and experience to resolve difficult client problems where standard practice has failed.
• Identifies, structures, and delivers services that enable business processes.
• Performs root cause analysis on failed components and implements corrective measures.
• Providing guidance and mentoring junior team members.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills
• Highly adaptable professional with a strong commitment to continuous learning and upskilling in emerging technologies to meet evolving business requirements.

Technical Skills-

• Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.
• Health checks, server capacity management and proactive configuration management support of SharePoint services
• In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
• Maintain comprehensive documentation for architecture, processes, and service levels
• Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
• Administration and Support: Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.
• Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.
• Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
• Setting up archiving, retention policies, journal rules, and conducting eDiscovery for legal holds
• Responsible for the overall health, configuration, security, and strategic management of the Teams environment, handling complex incidents and escalation.
• Manage the entire Microsoft Teams Admin Center, including org-wide settings, federation, and team upgrade policies
• Control guest access, external access, and manage security/compliance policies within Teams.
• Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.
• Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance.
• Responsible for providing end-user support for Microsoft 365 mailbox administration and recipient management, including mailbox provisioning, permission updates, distribution group and shared mailbox management, and related configuration changes
• Responsible for providing platform-level administration and operational support for Microsoft 365 Apps, including Viva Engage, the Viva Suite, and other approved Microsoft 365 collaboration and productivity applications
• Responsibilities include user access support, configuration assistance, policy and settings administration, service health monitoring, usage and activity reporting, incident troubleshooting, and fulfillment of service requests related to supported M365 apps
• Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Handle security incidents and perform regular security audits
• Support and troubleshooting client/server environments, server Health check, PowerShell commands/scripts, bulk reports, monitoring parameters, backups etc.
• Server maintenance/upgrades-Patching, RU/CU’s, security updates, server installation/deployment, configuring components and software integration.
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Interact with Microsoft support to resolve tenant-level issues or service outages

Qualification

• Bachelor’s degree in computer science, Engineering, or related field.
• 8+ years of experience in administration and support of M365 workloads.
• Strong knowledge and skills in M365 services and features, such as Exchange Online, Microsoft Teams, SharePoint and Security and Compliance.
• Excellent communication, collaboration, and problem-solving skills.
• Certification in M365 or Azure is a plus.