SME - Collaboration ( MG2 )

Microland Limited; Mumbai; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Microland Limited in Mumbai seeks a Messaging Administrator to support and optimize the organization's email and collaboration platform. You will manage Exchange OnPrem and Microsoft 365 services, including Teams and OneDrive, ensuring reliability and security.

Responsibilities include proactive monitoring, upgrades, ticket handling, and DR planning in collaboration with L1/L2 teams; leadership of the messaging support group may be required.

Qualifications

• Microsoft 365/Microsoft Exchange experience and administration.
• Hands-on with on-premises and cloud messaging infrastructure.
• Understanding of SPF, DKIM, mail flow and security controls.

Responsibilities

• Provide L1/L2 support for email infrastructure (M365 / OnPrem).
• Plan and execute upgrades and projects for messaging platforms.
• Address tickets escalated from L1/L2 teams and document architecture.
• Participate in DR planning and failover discussions with architects.
• Lead and mentor a team handling messaging operations.

Skills

Behavioral

Communication

Aptitude

Messaging (Exchange OnPrem)

M365 Full Suite

Office 365 Administration

Exchange OnPrem Administration

Exchange Load Balancers

Email Gateways

SPF/DKIM

Active Directory / Azure AD

Education

Any Graduate

Tools

Microsoft 365 Admin

Exchange Admin Center

DNS / AD Tools

Job description

Education Qualification :

Any Graduate

Skills :

• Primary -> Behavioral | Good Communication and Aptitude | 3 - Experienced
• Primary -> Technology | Messaging (Exchange OnPrem) | 3 - Experienced
• Primary -> Technology | M365 Full Suite (Exchange Online, Teams) | 3 - Experienced

Skills :

• Secondary -> Behavioral | Good Communication and Aptitude | 3 - Experienced
• Secondary -> Technology | Azure AD | 2 - Knowledgeable
• Secondary -> Technology | Email Security | 1 - Aware

Certification :

Technology | IT Certifications|Microsoft Certification|Messaging Administrator Associate - MS-203

Responsibilities

Messaging Subject Matter Expert?s primary responsibility is to provide support to an organization?s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure. (M365 / OnPrem)
2. Plan and execute upgrades, projects defined by customers.
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the DR, failovers etc
5. Manage and lead team of L1/L2

Technical Skills

1. Messaging
   • Complete hands-on experience on installing and managing Microsoft 365
   • Administration of Office 365 and Exchange OnPrem
   • Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
   • Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast)
   • Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
2. Unified Communication and Collaboration
   • In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
   • In-depth hands-on experience on Microsoft 365
3. LDAP
   • Active Directory and Azure Active Directory user administration (Tenant administration, Forest and Domains, Users, Groups, DHCP, DNS, Group Policy etc.)
   • Directory Sync from AD to AAD
   • Authentication protocols
4. End-User
   • Outlook 2016/2019/M365/Mobile clients
   • Teams, desktop/mobile clients
   • OneDrive/BOX desktop sync
   • Offline and Online archive management
5. PowerShell
   • PowerShell scripting knowledge