Senior Client Servicing Executive

BigCity Promotions; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

BigCity Promotions is seeking an experienced Account Manager to work with the management team to deliver creative solutions for prospective clients and expand business with current clients. You will identify opportunities, manage key accounts, and coordinate with multiple internal teams to ensure revenue goals are met.

The role requires 2+ years in client servicing and account management, with MBA or graduate qualifications preferred.

Qualifications

• 2+ years of experience in client servicing and account management.
• Experience in growing accounts and mining opportunities within existing accounts.
• MBA or Graduate education preferred; MBA preferred in is noted.
• Strong customer service and relationship-building abilities.
• Exposure to traditional advertising or direct marketing is a plus.

Responsibilities

• Collaborate with management to create creative solutions for prospective clients and existing clients.
• Identify opportunities to contribute to clients’ business growth.
• Manage key accounts and coordinate with Creative, Product Development, Delivery & Fulfillment, Operations, and other teams.
• Achieve future business from current clients and ensure revenue growth.
• Lead engagement strategies and staffing for new initiatives in collaboration with internal teams.
• Negotiate with senior clients and present proposals with clear communication.

Skills

Account management

Client servicing

Communication skills

Presentation skills

Negotiation

Education

MBA preferred

Graduate or Postgraduate

Job description

• Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.
• Contribute to client’s business growth by identifying new opportunities.
• Key Account Management
• Coordinating with various teams eg, Creative, Product Development, Delivery & Fulfillment, Operations etc.
• Responsible for future business generation from existing clients.
• Foster a productive and empowering working environment.
• Deliver company business and revenue goals.
• Will work on multiple projects at once and ensure strong integration across the organization.
• Lead new business efforts and determine the optimal staffing assignments for new initiatives.
• Partner with peers in planning and creative agencies, and internal disciplines to work on existing or new business opportunities.
• Perform senior-level client negotiation and management skills, with clear and excellent speaking, writing and presentation skills.
• Data analysis and designing engagement strategies to keep the program dynamic and engaging for the users
• Work closely with the backend functional teams like creative, technology, procurement, finance etc and liaison the tasks with the client
• Creation and presentation of monthly program review decks and proposing engagement strategies to client

Minimum Qualifications:

• 2+ years of experience in client servicing and account management.
• Prior experience in growing accounts and mining new opportunities within existing accounts.
• Any Graduate/Post Graduate/ MBA in is preferred.
• Account Management
• Exceptional Customer Service and Relationship building experience.
• Experience in traditional advertising, direct marketing, or similar media environments is a plus.