Senior Academic Counselor

Aspire Next Edu - Tech; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Incentives: Performance-based

Job summary

Aspire Next Edu - Tech in Hyderabad is seeking an Academic Counselor to manage student leads, understand goals, and guide them toward the right program. You will encourage visits to the office for detailed information and counselling.

The role requires strong communication, counseling, convincing, and follow-up skills, with a focus on conversion and enrollment success. Works from office, six days a week with incentives.

Qualifications

• Min 1 year of experience in Academic Counseling, EdTech Sales, Telecalling, Inside Sales, or Education Counseling.
• Good English and Telugu communication skills.
• Strong convincing and negotiation skills.
• Excellent follow-up and relationship-building skills.
• Target-oriented and self-motivated.

Responsibilities

• Lead Handling: Contact newly received student leads via phone and WhatsApp and understand their goals.
• Office Visit & Counselling Conversion: Identify interested students and invite them to visit the office for detailed counselling.
• Post-Visit Follow-Up: Follow up with visiting students, address queries, and guide through enrollment.
• CRM & Reporting: Update lead status in the CRM and submit daily performance reports.

Skills

Communication

Counseling

Follow-up

Convincing

Telephone/WhatsApp

CRM knowledge

Negotiation

Relationship-building

English

Telugu

Tools

CRM

Job description

We are looking for a target-oriented Academic Counselor to handle incoming student leads, understand their career goals, guide them toward the right program and Your role is to ensure that students are encouraged and convinced to visit the office for detailed information and counselling.

The candidate should have excellent communication, counseling, convincing, and follow-up skills.

1. Lead HandlingContact newly received student leads through phone and WhatsApp.

Understand the student's education, career goals, interests, and requirements.

Build a strong connection with students.

Explain Aspire Next programs and their benefits clearly.

2. Office Visit & Counselling ConversionIdentify interested students and convince them to visit the office for detailed counselling.

Share the office location, timings, and necessary information with students.

Follow up with students to confirm and ensure their office visit.

Coordinate with the counselling team to ensure a smooth counselling experience.

Maintain accurate lead and office-visit status in the CRM.

3. Post- Visit Follow-UpContact students who visit the office.

Understand their feedback and interest level.

Answer basic queries and handle objections.

Follow up consistently with interested students.

Explain the enrollment/payment process clearly.

Follow up with students until payment is completed.

Coordinate with the team for successful enrollment and onboarding.

5. CRM & ReportingUpdate every lead's status in the CRM.

Maintain accurate records

Submit daily performance reports.

Key Performance Indicators (KPIs)Performance will be measured based on:

• Leads contacted
• Office Visitings
• Follow-ups completed
• Achievement of daily and monthly targets

Requirements

Minimum 1 year of experience in Academic Counseling, EdTech Sales, Telecalling, Inside Sales, or Education Counseling.

Good English and Telugu communication skills.

Strong convincing and negotiation skills.

Excellent follow-up and relationship-building skills.

Target-oriented and self-motivated.

Comfortable handling calls and WhatsApp communication.

Basic knowledge of CRM/lead management systems.

Ability to handle objections and close enrollments.

Work Model: Work From Office

Working Days: 6 Days/Week

Weekly Off: Sunday

Daily Working Hours: 10:00am to 07:00 pm

Incentives: Additional performance-based incentives

Who We Are Looking ForA candidate who can effectively manage the complete student conversion journey: