Semi Voice Process (Night Shift)

Eazy Refund Consultancy Llp; Hyderabad; In loco; INR 167.000 - 279.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Training and growth opportunities

Performance-based incentives

Descrizione del lavoro

Eazy Refund Consultancy Llp in Hyderabad is seeking a Semi-Voice Process Executive to support international customers via calls, emails, and chat. The role operates in night shifts, with a full-time employment arrangement, and focuses on resolving queries effectively while maintaining service quality.

The ideal candidate will have 0–2 years of customer support experience, strong communication skills, and proficiency in MS Office and CRM tools.

Competenze

• Minimum high school diploma or equivalent required; a bachelor’s degree is preferred.
• 0 to 2+ years of customer support experience (Semi Voice Preferred).
• Strong communication, problem-solving skills and decision-making abilities.

Mansioni

• Handle inbound/outbound calls, emails and chats.
• Resolve customer queries efficiently.
• Update CRM with accurate customer information.
• Meet performance targets and maintain quality standards.

Conoscenze

Communication skills

Problem solving

Decision making

Formazione

High school diploma or equivalent

Bachelor's degree preferred

Strumenti

MS Office

CRM tools

Descrizione del lavoro

Job Title: Semi-Voice Process Executive

Role: Customer Retention - Voice/Blended

Location: Hyderabad | Shift: Night Shift | Employment: Full Time

Job Description:

We are hiring a Semi-Voice Process Executive to provide support to international customers via calls, emails and chat. You will handle queries, resolve issues and ensure customer satisfaction while working in night shifts.

Key Responsibilities:

• Handle inbound/outbound calls, emails and chats.
• Resolve customer queries efficiently.
• Update CRM with accurate customer information.
• Meet performance targets and maintain quality standards.

Qualifications:

• Minimum high school diploma or equivalent required; a bachelors degree is preferred.

Requirements:

• 0 to 2+ years of customer support experience (Semi Voice Preferred).
• Previous customer service or call centre experience is a plus.
• Strong communication, problem-solving skills and decision-making abilities.
• Comfortable with night shifts and rotational weekends.
• Proficient in MS office and CRM tools.

Benefits:

• Competitive Salary.
• Training and growth opportunities.
• Performance-based incentives.

How to Contact:

Naresh A - 7995364627 - [e-mail]

Vinod - [e-mail]