Seller Support Associate

AcuittyTech Private Limited; Gurugram District; In loco; INR 350.000 - 450.000; Tempo pieno

Vantaggi offerti da questo lavoro

Night shift allowance

Overtime opportunities

Paid training

Knowledge base access

Descrizione del lavoro

Acuitty Consultant LLP is seeking an Operation Associate for Partner Support - International Process. You will be the first point of contact for sellers on one of the world's largest e-commerce platforms, resolving queries, guiding on features, and ensuring a smooth support experience through email.

Location: Sector 18 Udyog Vihar, Gurgaon, Haryana, India. Work from office, 5 days a week with rotational night shifts and two week-offs.

Competenze

• Proficiency in English is mandatory.
• Immediate joiner preferred.
• Prior experience in a BPO International process is required.
• Strong communication and interpersonal skills are essential.
• Willingness to work in rotational shifts (shifts rotate every 1-2 months).

Mansioni

• Responding to seller queries in a timely and accurate way.
• Identifying seller needs and helping sellers use specific features.
• Analysing and troubleshooting seller concern.
• To resolve seller queries within the assigned TAT.
• Coordinate with the team for updates.

Conoscenze

English proficiency

Communication skills

Interpersonal skills

BPO experience

International process

Descrizione del lavoro

Role: Partner Support - International Process ( Operation Associate )

Acuittytech works with some of the largest companies in the world to provide them with the solutions they need to manage and grow their business. In just the last year, we have been growing consistently at over 300% year on year, and we owe it all to our employees. We have always been an employee centric organisation with one of the lowest attrition rates in the BPO and ITES industry.

Overview:

As an Operation Associate at Acuitty Consultant LLP, you will be the first point of contact for sellers on one of the worlds largest e-commerce platforms. You'll play a vital role in resolving seller concerns, offering guidance on platform features, and ensuring a seamless support experience through email communication.

Responsibilities:

• Responding to seller queries in a timely and accurate way.
• Identifying seller needs and helping sellers use specific features.
• Analysing and troubleshooting seller concern.
• To resolve seller queries within the assigned TAT.
• Coordinate with the team for updates.

Eligibility:

• Proficiency in English is mandatory.
• Immediate Joiner Preffered.
• Prior experience in an BPO International process is required.
• Strong communication and interpersonal skills are essential.
• Willingness to work in rotational shifts (shifts rotate every 1-2 months).

Working Details:

• Location: Sector 18 Udyog Vihar, Gurgaon, Haryana
• Work Schedule: 5 Days a Week | Rotational Night Shifts | 2 Week-Offs
• Work from Office.

Why choose AcuittyTech ?

• Night shift allowance and frequent overtime opportunities with competitive pay.
• Paid training and hands-on learning through On-the-Job Training (OJT).
• Access to a comprehensive knowledge base while on shift.
• Opportunity to work with a leading e-commerce platform's support system