Partner Support Associate

Acuittytech; Gurugram District; Presencial; INR 250 000 - 450 000; Tempo integral

Resumo da oferta

Acuitty Consultant LLP in Gurgaon is seeking an Operation Associate to be the first point of contact for sellers on a major e-commerce platform. You will resolve seller queries, guide on platform features, and ensure a smooth support experience through email communication.

The role requires English proficiency and prior BPO international process experience, with strong communication skills and willingness to work in rotational shifts.

Qualificações

• Proficiency in English is mandatory.
• Prior experience in a BPO international process.
• Strong communication and interpersonal skills are essential.
• Willingness to work in rotational shifts (shifts rotate every 12 months).

Responsabilidades

• Responding to seller queries in a timely and accurate way.
• Identifying seller needs and helping sellers use specific features.
• Analysing and troubleshooting seller concern.
• To resolve seller queries within the assigned TAT.
• Coordinate with the team for updates.

Conhecimentos

English proficiency

BPO international process

Strong communication

Rotational shifts

Descrição da oferta de emprego

Role: Partner Support - International Process ( Operation Associate )

Acuittytech works with some of the largest companies in the world to provide them with the solutions they need to manage and grow their business. In just the last year, we have been growing consistently at over 300% year on year, and we owe it all to our employees. We have always been an employee centric organisation with one of the lowest attrition rates in the BPO and ITES industry.

Overview:

As an Operation Associate at Acuitty Consultant LLP, you will be the first point of contact for sellers on one of the worlds largest e-commerce platforms. Youll play a vital role in resolving seller concerns, offering guidance on platform features, and ensuring a seamless support experience through email communication.

Responsibilities:

• Responding to seller queries in a timely and accurate way.
• Identifying seller needs and helping sellers use specific features.
• Analysing and troubleshooting seller concern.
• To resolve seller queries within the assigned TAT.
• Coordinate with the team for updates.

Eligibility:

• Proficiency in English is mandatory.
• Prior experience in an BPO International process is required.
• Strong communication and interpersonal skills are essential.
• Willingness to work in rotational shifts (shifts rotate every 12 months).

Working Details:

• Location: AIHP Signature Wing B First Floor, Sector 18 Udyog Vihar, Gurgaon, Haryana
• Work Schedule: 5 Days a Week | Rotational Night Shifts | 2 Week-Offs
• Work from Office.