SDWAN Service Assurance L2/3 Engineer

Prodapt; Telangana; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Prodapt is seeking a Service Assurance L3 Engineer in Telangana to act as the technical SME for complex incidents across network, SD-WAN, and security platforms. The role leads deep troubleshooting, root cause analysis, and long-term service stability while collaborating with Engineering, vendors, and product teams to implement permanent fixes.

You will mentor L1/L2 engineers, support large-scale deployments, and contribute to SOPs and runbooks, ensuring proactive optimization and robust

Qualifications

• Bachelor's degree in Engineering or IT required.
• CCNP or JNCIP mandatory.
• Additional SD-WAN / cloud certifications preferred.
• Strong incident management and root-cause analysis skills.
• Automation experience with Python, APIs, Ansible is a plus.

Responsibilities

• Lead major incidents with deep troubleshooting across networks, SD-WAN, and security.
• Perform RCA and implement preventive actions.
• Collaborate with engineering, vendors, and carriers to drive permanent fixes.
• Mentor L1/L2 engineers and support large-scale deployments.
• Develop and maintain runbooks, SOPs, and best practices.

Skills

Cisco & Juniper routing & MPLS

BGP & IGP

VeloCloud SD-WAN

Palo Alto & Fortinet NGFW

SASE & cloud integrations

Troubleshooting & incident management

Python / APIs / Ansible automation

Education

Bachelor's degree in Engineering / IT / ECE

CCNP / JNCIP

PCNSE / NSE / VeloCloud / SD‑WAN certifications

Job description

Overview

The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long‑term service stability.

The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long‑term service stability.

L3 engineers lead major incidents and collaborate with Engineering, vendors, and product teams to implement permanent fixes and service improvements.

Responsibilities

• Major Incident & Advanced Troubleshooting
  • Lead major incident bridges and act as technical authority
  • Perform deep‑dive troubleshooting across:
    • Cisco & Juniper routing/MPLS backbone
    • VeloCloud SD‑WAN control and data plane
    • Palo Alto and Fortinet firewall policies and integrations
  • Drive incidents to permanent resolution, not just restoration

Root Cause & Problem Management

• Produce detailed Root Cause Analysis (RCA)
• Identify recurring issues and systemic gaps
• Recommend and implement preventive and optimization actions

Engineering & Optimization Support

• Support network optimization, performance tuning, and capacity planning
• Enhance monitoring, alerting, and automation
• Define and maintain SOPs, runbooks, and best practices

Collaboration & Leadership

• Work closely with Engineering / Vendors / Carriers
• Mentor L1 and L2 engineers
• Support large‑scale deployments, migrations, and SD‑WAN transformations

Requirements

• Technical Skills & Requirements
  • Expert‑level knowledge of:
    • Cisco & Juniper routing, MPLS, BGP, IGP, QoS
    • VMware VeloCloud SD‑WAN architecture
    • Palo Alto & Fortinet NGFW
  • Strong understanding of SASE, Zscaler, and cloud integrations - desirable
  • Advanced troubleshooting across core, edge, and underlay networks
  • Automation and scripting (Python, APIs, Ansible) - strong advantage

Professional Skills

• Strong leadership during high‑impact outages
• Excellent customer and stakeholder communication
• Strong analytical, documentation, and presentation skills
• Ability to influence decisions across teams

Education & Certifications

• Bachelor’s degree in Engineering / IT / ECE, or equivalent
• CCNP / JNCIP - mandatory
• PCNSE / NSE / VeloCloud / SD‑WAN certifications - preferred

Work Schedule

• 24x7 shift operations, on‑call support for major incidents