SDWAN Service Assurance L2/3 Engineer

Prodapt Solutions; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Prodapt Solutions is seeking an experienced Service Assurance L3 Engineer in Hyderabad to lead major incidents, perform in-depth troubleshooting, and drive permanent resolutions across network, SD-WAN, and security platforms. You will collaborate with engineering teams, vendors, and carriers to implement fixes and service improvements.

The role requires ownership of RCA, optimization actions, and 24x7 shift coverage for on-call support of critical outages.

Qualifications

• Bachelor's degree in engineering/IT/ECE or equivalent.
• CCNP or JNCIP certification mandatory.
• PCNSE, NSE, VeloCloud or SD-WAN certifications preferred.

Responsibilities

• Lead major incident bridges and act as technical authority.
• Perform deep-dive troubleshooting across Cisco Juniper routing and MPLS backbone, and SD-WAN.
• Drive permanent fixes, RCA, and preventive actions with cross-team collaboration.
• Mentor L1/L2 engineers and support large-scale deployments and migrations.

Skills

Cisco routing

Juniper routing

MPLS/BGP/IGP

QoS

VMware VeloCloud SD-WAN

Palo Alto Fortinet NGFW

Education

Bachelor's degree in Engineering / IT / ECE, or equivalent

CCNP / JNCIP mandatory

PCNSE / NSE / VeloCloud / SD-WAN certs preferred

Job description

Overview

The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long-term service stability.

L3 engineers lead major incidents and collaborate with Engineering, vendors, and product teams to implement permanent fixes and service improvements.

Responsibilities

• Major Incident Advanced Troubleshooting
  • Lead major incident bridges and act as technical authority
  • Perform deep-dive troubleshooting across:
  • Cisco Juniper routing/MPLS backbone
  • VeloCloud SD-WAN control and data plane
  • Palo Alto and Fortinet firewall policies and integrations
  • Drive incidents to permanent resolution, not just restoration
• Root Cause Problem Management
  • Produce detailed Root Cause Analysis (RCA)
  • Identify recurring issues and systemic gaps
  • Recommend and implement preventive and optimization actions
• Engineering Optimization Support
  • Support network optimization, performance tuning, and capacity planning
  • Enhance monitoring, alerting, and automation
  • Define and maintain SOPs, runbooks, and best practices
• Collaboration Leadership
  • Work closely with Engineering / Vendors / Carriers
  • Mentor L1 and L2 engineers
  • Support large-scale deployments, migrations, and SD-WAN transformations

Requirements

• Technical Skills Requirements
  • Expert-level knowledge of:
  • Cisco Juniper routing, MPLS, BGP, IGP, QoS
  • VMware VeloCloud SD-WAN architecture
  • Palo Alto Fortinet NGFW
• Professional Skills
  • Strong leadership during high-impact outages
  • Excellent customer and stakeholder communication
  • Strong analytical, documentation, and presentation skills
  • Ability to influence decisions across teams
• Education Certifications
  • Bachelors degree in Engineering / IT / ECE, or equivalent
  • CCNP / JNCIP mandatory
  • PCNSE / NSE / VeloCloud / SD-WAN certifications preferred
• Work Schedule
  • 24x7 shift operations, on-call support for major incidents