SDWAN Service Assurance L2 Engineer

Prodapt; Telangana; On-site; INR 600,000 - 900,000; Full time

Job summary

Prodapt invites applications for an experienced Service Assurance L2 Engineer in Telangana. The role focuses on incident triage and fault isolation across SD-WAN, MPLS, and security platforms, ensuring SLA adherence and rapid service restoration.

You will own incidents from L1 escalation to L3 handoff and coordinate with vendors and carriers. Key requirements include CCNP certification, strong NOC operations experience, and hands-on Cisco/Juniper routing and VeloCloud SD-WAN.

Qualifications

• Experience in Service Assurance / NOC operations.
• Hands-on with Cisco/Juniper routing and switching.
• Experience with VMware VeloCloud SD-WAN.
• Knowledge of MPLS, BGP, OSPF/IS-IS, QoS.
• Experience with incident, change, and problem management tools.
• Basic scripting or automation knowledge - advantage.

Responsibilities

• Incident Management & Operations: perform advanced triage and troubleshooting for network and SD-WAN services.
• Own incidents from L1 escalation to resolution or L3 handoff.
• Monitor and correlate alarms using NMS/EMS/OSS tools.
• Ensure timely customer and stakeholder communication per Service Assurance standards.
• Troubleshoot LAN/WAN, MPLS, BGP, IGP, QoS, L2/L3 VPNs.
• Support SD-WAN overlay and underlay troubleshooting (VeloCloud).
• Troubleshoot firewall and security policies (Palo Alto, Fortinet).
• Validate and test circuits (Ethernet, DIA, MPLS, Broadband, LTE).
• Access and troubleshoot Cisco and Juniper routers/switches.
• Participate in technical bridges and vendor escalations.
• Provide clear technical handover to L3 for complex issues.
• Validate service restoration and perform post-fix checks.

Skills

NOC operations

Cisco routing

Juniper routing

VMware VeloCloud SD-WAN

Palo Alto

Fortinet

MPLS BGP OSPF IS-IS

QoS

Incident management

Scripting basics

Education

Bachelor's in Engineering/IT/ECE

CCNP

PCNSA/NSE (preferred)

Job description

Overview

The Service Assurance L2 Engineer provides advanced operational support for enterprise and Managed SD-WAN services. The role focuses on incident triage, fault isolation, and service restoration across routing, switching, SD-WAN, and security platforms, ensuring SLA adherence and service stability. L2 engineers own incidents escalated from L1 and work closely with L3, Engineering, vendors, and carriers to restore services efficiently.

Responsibilities

• Incident Management & Operations
  • Perform advanced incident triage and troubleshooting for network and SD-WAN services
  • Own incidents from L1 escalation to resolution or L3 handoff
  • Monitor and correlate alarms using NMS/EMS/OSS tools
  • Ensure timely customer and stakeholder communication per Service Assurance standards
• Troubleshoot LAN/WAN, MPLS, BGP, IGP, QoS, L2/L3 VPNs
• Support SD-WAN overlay and underlay troubleshooting (VeloCloud)
• Troubleshoot firewall and security policies on:
  • Palo Alto
  • Fortinet
• Validate and test circuits:
  • Ethernet, DIA, MPLS, Broadband, LTE
• Access and troubleshoot Cisco and Juniper routers/switches

Escalation & Coordination

• Participate in technical bridges and vendor escalations
• Provide clear technical handover to L3 for complex issues
• Validate service restoration and perform post-fix checks

Requirements

• Technical Skills & Requirements
  • Strong experience in Service Assurance / NOC operations
  • Hands-on experience with:
    • Cisco & Juniper routing and switching
    • VMware VeloCloud SD-WAN
    • Palo Alto and Fortinet firewalls
  • Solid understanding of:
    • MPLS, BGP, OSPF/IS-IS, QoS
  • Experience with incident, change, and problem management tools
  • Basic scripting or automation knowledge - advantage

Professional Skills

• Strong communication and coordination skills
• Ability to work under pressure in high-severity incidents
• Detail-oriented with strong documentation practices
• Team player with process discipline

Education & Certifications

• Bachelor’s degree in Engineering / IT / ECE, or equivalent
• CCNP / equivalent - mandatory
• PCNSA / NSE / equivalent - preferred

Work Schedule

• 24x7 shift operations, including nights, weekends, and holidays