SDWAN Service Assurance L2 Engineer

Prodapt Solutions; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Prodapt Solutions is seeking an experienced Service Assurance L2 Engineer to provide advanced operational support for enterprise and Managed SD-WAN services in Hyderabad. You will own incidents from escalation to resolution, coordinate with L3 and vendors, and monitor alarms to ensure SLA adherence.

Key responsibilities include troubleshooting SD-WAN, MPLS, BGP, and security policies, plus effective communication with customers and stakeholders during high-severity incidents.

Qualifications

• Strong experience in Service Assurance / NOC operations.
• Hands-on experience with Cisco Juniper routing and switching
• VMware VeloCloud SD-WAN
• Palo Alto and Fortinet firewalls
• MPLS, BGP, OSPF/IS-IS, QoS
• Experience with incident, change, and problem management tools
• Basic scripting or automation knowledge

Responsibilities

• Perform advanced incident triage and troubleshooting for network and SD-WAN services.
• Own incidents from L1 escalation to resolution or L3 handoff.
• Monitor and correlate alarms using NMS/EMS/OSS tools.
• Ensure timely customer and stakeholder communication per Service Assurance standards.
• Coordinate with vendors and carriers for service restoration.

Skills

Service Assurance

NOC operations

Cisco routing

Juniper routing

VMware VeloCloud

Palo Alto firewall

Fortinet firewall

MPLS

BGP

OSPF/IS-IS

QoS

Scripting basics

Education

Bachelor's degree in Engineering / IT / ECE

CCNP

PCNSA / NSE

Tools

NMS/EMS/OSS

Job description

Overview

The Service Assurance L2 Engineer provides advanced operational support for enterprise and Managed SD-WAN services. The role focuses on incident triage, fault isolation, and service restoration across routing, switching, SD-WAN, and security platforms, ensuring SLA adherence and service stability.

L2 engineers own incidents escalated from L1 and work closely with L3, Engineering, vendors, and carriers to restore services efficiently.

Responsibilities

• Incident Management Operations

  • Perform advanced incident triage and troubleshooting for network and SD-WAN services
  • Own incidents from L1 escalation to resolution or L3 handoff
  • Monitor and correlate alarms using NMS/EMS/OSS tools
  • Ensure timely customer and stakeholder communication per Service Assurance standards

  Technical Troubleshooting

  • Troubleshoot LAN/WAN, MPLS, BGP, IGP, QoS, L2/L3 VPNs
  • Support SD-WAN overlay and underlay troubleshooting (VeloCloud)
  • Troubleshoot firewall and security policies on:
    • Palo Alto
    • Fortinet
  • Validate and test circuits:
    • Ethernet, DIA, MPLS, Broadband, LTE
  • Access and troubleshoot Cisco and Juniper routers/switches

  Escalation Coordination

  • Participate in technical bridges and vendor escalations
  • Provide clear technical handover to L3 for complex issues
  • Validate service restoration and perform post-fix checks

Requirements

• Technical Skills Requirements

  • Strong experience in Service Assurance / NOC operations
  • Hands-on experience with:
    • Cisco Juniper routing and switching
    • VMware VeloCloud SD-WAN
    • Palo Alto and Fortinet firewalls
  • Solid understanding of:
    • MPLS, BGP, OSPF/IS-IS, QoS
  • Experience with incident, change, and problem management tools
  • Basic scripting or automation knowledge advantage

  Professional Skills

  • Strong communication and coordination skills
  • Ability to work under pressure in high‑severity incidents
  • Detail-oriented with strong documentation practices
  • Team player with process discipline

  Education Certifications

  • Bachelors degree in Engineering / IT / ECE, or equivalent
  • CCNP / equivalent mandatory
  • PCNSA / NSE / equivalent preferred

  Work Schedule

  • 24x7 shift operations, including nights, weekends, and holidays