SDWAN Service Assurance L3 Engineer

Prodapt Solutions; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Prodapt Solutions is seeking an experienced Service Assurance L3 Engineer to serve as the technical SME for complex incidents across network, SD-WAN, and security platforms. You will drive deep troubleshooting, root cause analysis, and long-term service stability, coordinating with Engineering, vendors, and product teams for permanent fixes.

The role emphasizes leadership during outages, collaboration across teams, and ownership of prevention actions, with a 24x7 on-call support schedule.

Qualifications

• Bachelor's degree in Engineering / IT / ECE or equivalent.
• CCNP and JNCIP mandatory.
• PCNSE / NSE / VeloCloud / SD-WAN certifications preferred.

Responsibilities

• Lead major incident bridges and act as technical authority.
• Perform deep-dive troubleshooting across Cisco Juniper routing, MPLS, BGP, IGP, QoS; SD-WAN control and data plane; firewall policies.
• Produce detailed RCA and identify recurring issues for permanent fixes.
• Support network optimization, performance tuning, and capacity planning; enhance monitoring and automation.
• Mentor L1/L2 engineers and collaborate with Engineering, Vendors, and Carriers.

Skills

Troubleshooting

Root Cause Analysis

SD-WAN

Networking

Automation

Python

Scripting

Education

Bachelors degree in Engineering / IT / ECE

CCNP / JNCIP mandatory

PCNSE / NSE / VeloCloud / SD-WAN certifications preferred

Tools

Cisco Juniper routing

VMware VeloCloud SD-WAN

Palo Alto NGFW

Fortinet NGFW

Ansible / automation

Job description

Overview

The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long-term service stability.

L3 engineers lead major incidents and collaborate with Engineering, vendors, and product teams to implement permanent fixes and service improvements.

Responsibilities

Key Responsibilities

Major Incident Advanced Troubleshooting

• Lead major incident bridges and act as technical authority


• Perform deep-dive troubleshooting across:
  
  
  
  • Cisco Juniper routing/MPLS backbone
  
  
  • VeloCloud SD-WAN control and data plane
  
  
  • Palo Alto and Fortinet firewall policies and integrations
  
  
  
  


• Drive incidents to permanent resolution, not just restoration

Root Cause Problem Management

• Produce detailed Root Cause Analysis (RCA)


• Identify recurring issues and systemic gaps


• Recommend and implement preventive and optimization actions

Engineering Optimization Support

• Support network optimization, performance tuning, and capacity planning


• Enhance monitoring, alerting, and automation


• Define and maintain SOPs, runbooks, and best practices

Collaboration Leadership

• Work closely with Engineering / Vendors / Carriers


• Mentor L1 and L2 engineers


• Support large-scale deployments, migrations, and SD-WAN transformations

Requirements

Technical Skills Requirements

• Expert-level knowledge of:
  
  
  
  • Cisco Juniper routing, MPLS, BGP, IGP, QoS
  
  
  • VMware VeloCloud SD-WAN architecture
  
  
  • Palo Alto Fortinet NGFW
  
  
  
  


• Strong understanding of SASE, Zscaler, and cloud integrations desirable


• Advanced troubleshooting across core, edge, and underlay networks


• Automation and scripting (Python, APIs, Ansible) strong advantage

Professional Skills

• Strong leadership during high-impact outages


• Excellent customer and stakeholder communication


• Strong analytical, documentation, and presentation skills


• Ability to influence decisions across teams

Education Certifications

• Bachelors degree in Engineering / IT / ECE, or equivalent


• CCNP / JNCIP mandatory


• PCNSE / NSE / VeloCloud / SD-WAN certifications preferred

Work Schedule

• 
  
  
  
  • 24x7 shift operations, on-call support for major incidents