Network Operations L3 Engineer – BCS SDWAN

Teknowiz; Mumbai Suburban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading technology firm in Mumbai is seeking a Network Operations L3 Engineer to provide Level 3 support for network infrastructure. The role requires expertise in Cisco SDWAN and a strong background in troubleshooting complex network issues. The ideal candidate will have 8-12 years of experience and a Bachelor's degree in a relevant field. This role offers the opportunity to work in a high-pressure environment with a focus on network performance and security.

Qualifications

• 8-12 years of experience in network operations focusing on SDWAN.
• Expertise in Cisco SDWAN configuration and troubleshooting.
• In-depth knowledge of networking protocols and technologies.

Responsibilities

• Provide Level 3 support for network infrastructure focused on SDWAN.
• Perform troubleshooting and root cause analysis for network issues.
• Collaborate with teams to design and implement network solutions.

Skills

Cisco SDWAN architecture

Network troubleshooting

TCP/IP

BGP

OSPF

VLANs

Routing and Switching technologies

Problem-solving

Education

Bachelor’s degree in computer science, IT, or related field

Tools

SolarWinds

Job description

Overview

Job Title: Network Operations L3 Engineer – BCS SDWAN

Job Location: Mumbai (BKC, Goregaon, Nariman Point; Either is fine)

Job Type: Contract to Hire

Responsibilities

• Provide Level 3 support for network infrastructure, particularly focusing on Cisco SDWAN (Viptela) & WAN Routing-Switching environments.
• Perform troubleshooting, problem resolution, and root cause analysis for complex network issues.
• Monitor network performance and ensure optimal operation through proactive maintenance and tuning.
• Collaborate with cross-functional teams to design, implement, and support network solutions.
• Participate in on-call rotation to provide 24x7 support and respond to network emergencies, faults.
• Network Monitoring: Monitor network performance, availability, and security using network monitoring tools to proactively identify and resolve issues.
• Incident Management: Respond to alerts, troubleshoot network incidents, and perform root cause analysis to resolve issues and minimize downtime.
• Drive the LCS Service proactive actions are implemented in the field.
• Enable L3 Team members with the Incidents and SDWAN technologies.

Skills and Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• Minimum of 8 – 12 years of experience in network operations, with a focus on SDWAN (Viptela) , R&S Data Centre environments.
• Expertise in Cisco SDWAN architecture, configuration, and troubleshooting.
• Working knowledge to troubleshoot WAF, LB and Firewall.
• In-depth knowledge of networking protocols and technologies, including TCP/IP, BGP, OSPF, VLANs, static, MPLS, and QoS.
• Proficiency in network monitoring and management tools such as SolarWinds or equivalent.
• Strong knowledge in Routing and Switching technology such as VPC, Multicast, RSTP, MSTP, NAT, PBR, FHRP, STP, LACP.
• Practical experience in troubleshooting connectivity issues across firewall/Load Balancer or proxy.
• Able to work under high pressure in a challenging environment.
• Knowledge in WAN technology such as MPLS, IPSEC, GRE, VPN, DMVPN, GETVPN.
• Mandatory advanced skill set on Cisco SDWAN solution (Viptela).
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal abilities, with the capability to collaborate effectively across teams.
• In-depth exposure on Cisco Nexus family platforms from installation, commissioning, configuration.
• Ability to thrive in a fast-paced, high-pressure environment and effectively prioritize tasks.
• Cisco certifications such as CCNP or CCIE in Data Centre would be a plus.