SAP Functional Consultant (SAP CS) | L2 Support

Tata Consultancy Services; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services is seeking an SAP Functional Consultant (SAP CS) for L2 Support. Location is variable per business requirement with 5-10 years of SAP CS experience preferred and AMS support expertise.

The role focuses on configuring SAP CS processes, incident handling, and post-go-live support. Responsibilities include mapping requirements to SAP CS solutions, monitoring service requests, and driving process optimizations within SAP CS, with emphasis on effective AMS support and

Qualifications

• 5-10 years of SAP CS experience.
• Experience in AMS support.
• Experience configuring SAP CS processes and service orders.

Responsibilities

• Configure and support SAP Customer Service (CS) processes and service orders.
• Monitor, analyze, and resolve incidents/service requests based on priority.
• Map business requirements to SAP CS solutions and optimize service processes.
• Provide AMS support for SAP CS business operations.
• Prepare functional specifications, support testing, and provide post-go-live support.
• Analyze and improve existing SAP CS processes for operational efficiency.
• Handle Incident Management and Problem Management activities.

Skills

SAP CS (Customer Service)

AMS Support

SAP Service Management

Job description

SAP Functional Consultant (SAP CS) | L2 Support

Location: As per business requirement

Experience: 5-10 Years

Must-Have Skills

• SAP CS (Customer Service)
• AMS Support

Good-to-Have Skills

• SAP Service Management

Key Responsibilities

• Configure and support SAP Customer Service (CS) processes and service orders.
• Monitor, analyze, and resolve incidents/service requests based on priority.
• Map business requirements to SAP CS solutions and optimize service processes.
• Provide AMS support for SAP CS business operations.
• Prepare functional specifications, support testing, and provide post-go-live support.
• Analyze and improve existing SAP CS processes for operational efficiency.
• Handle Incident Management and Problem Management activities.