SAP CS Senior Consultant

Cigres Technologies Private Limited; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

A tech company in Bengaluru is seeking a skilled professional with over 8 years of experience in SAP Customer Service (CS) and Sales & Distribution (SD) integration. The ideal candidate should possess strong expertise in external systems integration, quotations, and project functionalities. Key responsibilities include translating business requirements, performing testing, providing application support, and managing billing processes. A Post Graduate degree is required for this role.

Qualifications

• Post Graduate degree is required.
• 8 years of relevant experience in SAP modules.

Responsibilities

• Translate business requirements into system designs.
• Perform business coordination and requirement gathering.
• Execute unit, integration, and user acceptance testing (UAT).
• Provide application support and manage SLA delivery processes.
• Ensure support tickets are analyzed and resolved properly.
• Coordinate execution of release validation processes.
• Review, validate, and specify core bugs and enhancements.
• Work on interfaces like iDoc and integrate external platforms.
• Configure and manage business processes and functionalities.
• Manage billing processes ensuring accurate integration.

Skills

SAP CS (Customer Service)

SD (Sales & Distribution) integration

iDoc, Proxy, SAP PI/PO for external system integrations

Quotations, Sales Orders, Contracts knowledge

Service Orders, Time & Material, Fixed Price Projects knowledge

Timesheet, Cost Booking, Resource-Related Billing experience

Integration knowledge across CS, SD, FICO, MM, PS modules

Education

Post Graduate

Job description

Requirements

Education

• Post Graduate

Experience

• 8 Years

Skill Set Required

• SAP CS (Customer Service)
• Expertise in SD (Sales & Distribution) integration
• Experience with iDoc, Proxy, SAP PI/PO for external system integrations
• Knowledge of Quotations, Sales Orders, Contracts (Value & Quantity)
• Familiarity with Service Orders, Time & Material, Fixed Price Projects, Repairs processes
• Experience in Timesheet, Cost Booking, Resource-Related Billing
• Integration knowledge across CS, SD, FICO, MM, PS modules

Roles & Responsibilities

• Translate business requirements, processes, and designs into well-documented system designs aligned with the global business process template.
• Perform business coordination, requirement gathering, fit/gap analysis, design, functional specification preparation, testing, and support.
• Apply strong knowledge of testing strategies and methodologies, and execute unit, integration, and user acceptance testing (UAT).
• Provide application support and manage SLA, CHR delivery processes, and SAP project implementation activities to meet customer requirements.
• Ensure tickets are properly analyzed, responded to, fixed, tested, and closed; support includes functional analysis, feedback, and recommendations.
• Coordinate with regional/local support teams and testing factory to ensure proper execution of release validation processes.
• Analyze, challenge, and validate functional recommendations and actions within the assigned area.
• Contribute to reviewing, validating, and specifying core bugs and enhancements, and participate in testing and validation activities.
• Work on interfaces like iDoc, Proxy, and integrate external platforms using SAP PI/PO.
• Configure and manage quotations, sales orders, contracts, service orders, and project functionalities in alignment with business processes.
• Manage timesheet, cost booking, and resource-related billing processes, ensuring accurate integration across CS, SD, FICO, MM, and PS modules.