Salesforce System Administrator

Cloudxtreme; Hyderabad; Hybrid; INR 1,400,000 - 1,800,000; Full time

Job summary

Cloudxtreme is seeking a Salesforce Local Admin to be the primary system administrator for 8000+ Salesforce users. Based in Hyderabad, you will liaise with users, leaders, and development teams to implement efficient processes and support administrative, development, and change management activities.

You will maintain data integrity, update accounts and reports, deliver customized dashboards, and educate new users.

Qualifications

• Advanced knowledge of CRM and Salesforce systems.
• Strong analytical skills with the ability to present complex data clearly.
• Finance/Strategy/Operations background with understanding of data management.
• Excellent communication skills across stakeholder levels.
• Experience with Salesforce reporting and Einstein Analytics preferred.
• Strong programme and project management skills.
• Self-starter, proactive and able to work remotely within a team.
• Proficient in Excel and PowerPoint for modeling and presentations.

Responsibilities

• Support as primary system administrator for Salesforce users (8000+ users).
• Liaise between users, leaders, application maintenance and development teams.
• Identify and automate processes to improve efficiency.
• Establish processes to support admin, development and change management activities.
• Coordinate evaluation and completion of new system enhancement requests.
• Maintain accounts, opportunities, contacts, leads, campaigns and reporting.
• Produce customized reports and dashboards for users and business groups.
• Maintain data quality and integrity across data objects.
• Deliver excellent service and ensure SLAs are met.
• Educate new users and grow Salesforce skill across the organization.

Skills

CRM & Salesforce

Analytical thinking

Communication skills

Project management

Stakeholder management

Proactiveness

Agile working

Data interpretation

Tools

Salesforce

Excel

PowerPoint

Einstein Analytics

Job description

Role & responsibilities

Work youll do

As a part of the Salesforce Local Admin, you will:

• Support as primary system administrator for the Salesforce users (8000+ users)
• Effectively act as the liaison between our users, leaders, application maintenance & development teams
• Identify and automate process to improve efficiency
• Work with team members and project lead to establish suitable processes to support administrative, development, and change management activities
• Coordinate the evaluation, scope and completion of new system enhancement requests.
• Work independently with members of the user community to help them meet the business requirements
• Assist in educating of new users, and grow the Salesforce skill set across the organization
• Updating and maintaining accounts, opportunities, contacts, Leads, campaigns and reporting & dashboard
• Data cleansing across all data objects for UK MF
• Manage ad-hoc request to support various business groups across organisation
• Produce customize reports/dashboard for users and business groups
• Maintain and update process documents
• Deliver excellent service in line with process requirements and ensure service level agreements are met
• Provide an employee focused experience through the timely and accurate completion of queries and activities
• Record and maintain accurate activity information tracking through to timely closure.
• Escalate more complex queries to the Team Leader or specific cases to the appropriate Salesforce support team.
• Contribute to wider projects and initiatives in the CBS as required.
• Take responsibility for keeping up to date on Deloitte policy and process developments.
• Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.
• Ensure compliance with appropriate Data Protection legislation always.

Data Maintenance & Integrity

• Champion data quality and integrity – overseeing a network of Geo Data Stewards as well as interlink with teams such as Data Management Services, SWIFT, Opportunity Reporting etc.
• Provide regular data health and progress summary to NSE Salesforce Lead and Programme Team to monitor data quality, data integrity, performance against KPIs, etc.

Other duties:

• Build relationships with key stakeholders to build Salesforce Reporting network and community for UK MF: Salesforce, C&I, Industry, Business, etc.
• Support ad hoc development of materials for key Executive, leadership meetings
• Provide support to the NSE Salesforce Lead, NSE Salesforce Programme Team, Geography Clients & Industries Leaders on ad hoc reporting requests
• Co-ordinate and oversee network of Reporting champions across Salesforce Geography network
• Test, challenge and review options to improve and streamline reporting and analytics, insights to enhance Leadership updates from Salesforce
• Key point of contact for all UK reporting and analysis queries and support

Work Location: Hyderabad

Shift Timings: 2PM to 11PM (IST)

The team

The Central Business Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications:

Required:

• Advanced knowledge of CRM and Salesforce systems; Experience with Salesforce reporting, Einstein Analytics functionality and design preferred
• Strong analytical skills with the ability to clearly present complex data and distil complex data analysis in a simple way
• Finance, Strategy and/or Operations background with a wide understanding of C&I data, account management, pipeline tracking and reporting required to run a complex business.
• Solid understanding of professional services organisation client data structures and ability to make sound observations and recommendations quickly.
• Strong programme and project management skills
• A self-starter who is proactive and flexible with the ability to operate in
• A remote working environment within a team in a complex fast-moving environment
• Highly self-directed with ability to prioritise across competing demands in an agile way.
• Comfortable with ambiguity and uncertainty - proven ability to take initiative and progress projects within incomplete information, make decisions amidst a degree of uncertainty.
• Excellent communication skills and the ability to engage and build trust with variety of stakeholders, across all levels/grades
• Proactive looking for opportunities to continuously improve UK MF pipeline and marketing data
• Ability to work at all levels of the organisation to achieve a result, in particular strong experience in working with and influencing senior stakeholders.
• Excel – create complex, scalable, and robust models.
• PowerPoint – advance skills to communicate in a simple and effectively manner