CRM Project Manager

GUS EDUCATION INDIA; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GUS Education India in Hyderabad is seeking a CRM Project Manager to guide users through the Salesforce adoption process and resolve day-to-day issues. You will configure the system, collaborate with Salesforce support and external plugin vendors, assist in training, adoption and reporting, and ensure data quality and consistency.

The role supports three business units, seven brands, and about 100 users across multiple locations.

Qualifications

• Minimum 2 years as a Salesforce Administrator in a medium/large org.
• Degree-level education required.
• Strong data quality and BI tool understanding.

Responsibilities

• Provide day-to-day user support for Salesforce adoption.
• Set up new users, profiles, and on-board to Salesforce.
• Build and maintain reports and dashboards.
• Monitor data integrity and quality.
• Assist in selecting and integrating third-party plugins.
• Create and maintain user documentation.
• Collaborate with sales/marketing to identify improvements and training needs.
• Prioritize user feature requests for implementation.

Skills

Relational databases

Business intelligence tools

Pro-active service orientation

Structured data processes

Time management

Analytical mindset

Organizational skills

Agile environment

Project management

Education

Degree level education

Tools

Salesforce

SQL

Job description

CRM Project Manager

Hyderabad

Job Summary

Objective of this role is to guide users through the adoption process and resolve day to day issues. These responsibilities include, but are not limited to setup and configure the system, work with Salesforce CRM support and vendors of external applications, assist in training, user adoption and reporting, ensure data quality and consistency, provide suggestions to sales and marketing management to improve efficiency and productivity.

This role provides the selected candidates and excellent opportunity to setup and build up a world-class Salesforce support operation. Currently the role will support 3 business units, 7 different brands and 100 users across multiple locations across the globe. Providing service is key for this role.

Responsibilities

• Provide day to day user support and assist users in the adoption of Salesforce CRM
• Setup new users, configure their profiles and permissions and successfully on-board them to Salesforce
• Build or assist in the creation and maintenance of reports, dashboards and processes
• Constantly monitor data integrity and quality
• Assist in the selection, design and implementation and support of new features, functionalities and third party plugins
• Create and maintain user documentation and manuals on organization specific processes
• Partner with the sales and marketing managers to suggest improvements and training needs to optimize efficiency and increase adoption of third party plugin solutions
• Collect, organize and prioritize user request for features and propose them for implementation

Qualifications, Knowledge, Skills and Experience Required

Essential

• Educated to degree level

Knowledge/Skills

• Excellent understanding of relational databases and business intelligence tools
• Pro-active, service oriented attitude aimed at avoiding, resolving and minimizing user issues
• Accurate with a structured approach to data, processes and systems
• Strong time management and organisation skills and the ability to deal with complex issues concurrently
• A analytical self-starter who takes ownership and accountability to achieve results
• Excellent organisation skills with a collaborative attitude to solve challenges
• A dynamic person with the ability to work in a fast paced, rapid changing environment, willing to go the extra mile to make things work
• Ability to work in an Agile environment, managing small scale projects

Experience

• A minimum of 2 years of experience in a Salesforce Administrator role, supporting a medium to large organisation

There will be an occasional need to undertake business travel between other GUS sites within London and across the UK.