Sr Salesforce Administrator/Developer

AllianceBernstein; Pune District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

AllianceBernstein in Pune, India, is seeking a Salesforce Administrator/Developer to oversee stability, usability, and ongoing enhancements of the CRM platform. The role blends hands-on configuration with operational excellence to improve the platform's overall value for the Client Group.

Candidates should have 6–8 years of Salesforce experience, Salesforce Admin and Platform Developer I certifications, and familiarity with CI/CD and release management.

Qualifications

• 6–8 years of hands-on Salesforce Administration and development experience.
• Bachelors degree in information systems, Computer Science, Engineering, or related field.
• Salesforce Administrator and Platform Developer I Certifications required; additional certifications a plus.
• Experience in financial services preferred.
• Strong CI/CD development skills with release management experience.
• Expertise in core Salesforce administration and platform configuration.

Responsibilities

• Support stability and usability of the firm's CRM platform.
• Configure Salesforce, manage releases and new features.
• Create fields, objects, dashboards, and reports.
• Maintain data quality and governance.
• Collaborate with global technology teams and users.

Skills

Salesforce Admin

Platform Dev I

CI/CD

Release Mgmt

Security

Data Quality

User Mgmt

Education

Bachelors in IT/CS

Tools

Salesforce

Job description

Who You'll Work With:

The CRM Strategy & Sales Enablement plays an important role in powering AllianceBernstein's sales success. The team delivers modern technology capabilities that elevate the effectiveness of the global sales organization, leveraging a blend of leading SaaS platforms, in-house applications, and streamlined business processes that ensure clean, accurate, and actionable data. The team oversees the full lifecycle of these tools—including ongoing development, enhancements, planning, and support—creating a dynamic environment where innovation, precision, and continuous improvement come together to drive meaningful business impact. The team oversees the full lifecycle of these tools—including ongoing development, enhancements, planning, and support—creating a dynamic environment where innovation, precision, and continuous improvement come together to drive meaningful business impact.

What You'll Do:

The Salesforce Administrator/Developer will play a critical role in ensuring the stability, usability, and continuous improvement of the firm's Client Group business' CRM platform. This position blends operational excellence with hands-on configuration work, supporting business users while driving enhancements that elevate the -on configuration work, supporting business users while driving enhancements that elevate the platforms' overall value.

Platform Support & Issue Management

• Actively monitor the production support queue and provide timely triage for incoming issues.
• Communicate directly with users to understand the challenges they encounter and guide them toward effective solutions.
• Manage SLAs and KPIs related to issue acknowledgement, investigation, and resolution.
• Collaborate with internal technology teams to drive issues to successful closure.
• Contribute to the knowledge base to improve future troubleshooting efficiency and team-wide learning.

User Administration & Security

• Administer user accounts, including license provisioning, access management, and deactivation.
• Maintain and optimize platform security, including sharing rules, permission sets, profiles, roles, and data access policies.
• Design and maintain user hierarchies that reflect organizational structure and support business operations effectively.

Configuration, Enhancements & Release Management

• Configure and optimize the Salesforce platform to improve usability, streamline processes, and support business goals.
• Manage new Salesforce releases and ensure smooth rollout of new features and updates.
• Create and maintain fields, objects, page layouts, dashboards, reports, campaigns, and other core Salesforce components.
• Build custom objects and flows when required to support advanced business processes.
• Execute ongoing configuration and customization activities as business needs evolve.

Reporting, Insights & Data Quality

• Fulfill ad hoc reporting requests with accuracy and speed.
• Support data quality through routine audits, cleanup efforts, and proactive governance practices.

What We're Looking For:

This position requires:

• 6-8 years of hands-on Salesforce Administration and development experience, supporting complex, fast-moving business environments. - on Salesforce Administration - moving business environments.
• Bachelor's degree in information systems, Computer Science, Engineering, or a related field (or equivalent professional experience).
• Salesforce Administrator and Platform Developer I Certifications (Required); additional Salesforce certifications are a strong plus.
• Experience working in Financial services is preferred.
• Strong CI/CD development skills, with experience supporting modern deployment pipelines and structured release management processes.
• Expertise in core Salesforce administration, including permission sets, profiles, role hierarchies, security and visibility rules, declarative customization, and platform configuration.
• Exceptional communication skills with the ability to clearly explain issues, gather requirements, and support end-users across global regions.
• Proven problem-solving ability, capable of independently diagnosing issues, researching solutions, and managing troubleshooting efforts while collaborating effectively as part of a broader technology team.
• Experience supporting data integrity, reporting, dashboards, and workflow automation within Salesforce.
• Solid understanding of release readiness, new feature evaluation, and smooth rollout planning.
• Special Knowledge (if applicable): Certified Salesforce Administrator and Platform Developer I required

Pune, India