Salesforce Service Cloud

Anlage Infotech; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Anlage Infotech in Bangalore is seeking a high-caliber Salesforce Service Cloud specialist with 9-15 years of experience to lead complex deployments and optimize Service Cloud platforms.

The role requires hands-on Omni-Channel, strong data and integration focus, admin and development skills, and Salesforce certifications. You will collaborate with business users and engineering teams to ensure scalable, secure implementations.

Qualifications

• Minimum 34 end-to-end Service Cloud implementations.
• Hands-on Omni-Channel experience.
• Strong admin and development capabilities (80/20).
• Salesforce Admin and Service Cloud certifications.
• BA-level business analysis experience.

Skills

End-to-end Service Cloud impl.

Omni-Channel experience

Admin + Dev mix (80/20)

Salesforce Service Cloud

BA-level experience

Tools

SOAP/REST APIs

Bulk API

Metadata API

Aura/LWC/JavaScript

Jenkins/CI-CD

Job description

Location: Bangalore

Salesforce:

Mandatory skill set:

• Minimum 34 end-to-end implementations in Service Cloud
• Hands-on experience with Omni-Channel
• Techno – Functional exp.(80% admin + 20% dev)
• Service Cloud and Salesforce Administrator certifications
• Business Analyst (BA)–level experience

Salesforce Service Cloud

9-15 years of experience working on the Salesforce platform. Must be experienced in Service Cloud along with Omni Channel, Routing, Debugging test cases.

• 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• 5+ years of hands-on experience in Aura, LWC, and JavaScript programming.
• Experience building Salesforce integrations with 3rd party apps and AppExchange products.
• Experience working in highly available, scalable, and secure systems.
• Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.
• Experienced in Salesforce deployment (CI/CD, Jenkins) process.
• Comply with change management policies to ensure data integrity and system stability.
• Salesforce Service Cloud / Architect certifications.
• Expertise with data management: structured and unstructured DBs, SQL and RDBMS technologies, SOA design principles.