Sr. Salesforce Developer- Service Cloud

Heptarc Talent Acquisition; Bengaluru; Remote; INR 1,000,000 - 1,500,000; Full time

Job summary

A technology recruitment firm in India is seeking experienced Salesforce professionals for agile project delivery. The ideal candidate has over 6 years of experience in Salesforce, particularly in Service Cloud, and possesses strong skills in Apex, LWC, and DevOps tools. Candidates should be adept at communication and comfortable engaging with clients and stakeholders. This role offers opportunities for professional growth in a dynamic environment.

Qualifications

• 6+ years' experience in Salesforce deployment teams.
• Proficient in Core Salesforce with a successful delivery of customer projects.
• Experience in building solutions in Service Cloud.

Responsibilities

• Work on deployment teams using Agile development methodologies.
• Develop and deliver solutions for customer projects.
• Communicate effectively with customers and stakeholders.

Skills

Salesforce Apex

Salesforce LWC

Salesforce Service Cloud

Agile Development

SOAP APIs

REST API

Education

Bachelor's in Computer Science or related field

Tools

Azure DevOps

SFDX

Job description

Working in Agile development techniques using DevOps tools.

Exp: 5-7 Years

Location: Pan India

Musty Have skills: Profiles should be Proficient in Service Cloud and Omnichannel.

JD

Must Have

• Sr Profiles with Overall 7+ years’ of experience on Salesforce
• Proficient in Core Salesforce Apex, LWC and Triggers
• Proficient in Salesforce Service Cloud (Web-to-Case and Email-to-Case)

Optional / Nice To Have

• Knowledge on Omnichannel
• Knowledge on Einstein BOT, Agent Force and SF AI
• Experience in integration – SOAP APIs, REST API (JSON, XML)
• Continuous Integration – SFDX and Azure DevOps
• Working in Agile development techniques using DevOps tools.
• Excellent interpersonal and communications skills

Minimum Requirements

• 6+ years’ experience working on deployment teams, ideally using Agile development techniques using DevOps tools.
• Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.
• Experience in building solutions in the service Cloud.
• A self-starter, adept at picking up new skills and technologies, and eager to break new ground.
• Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation.
• Degree and equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Technical Requirements

• Salesforce (Apex, VisualForce, LWC)
• SOAP APIs, REST API (JSON, XML)
• Data modeling
• Process modeling tools and best practices
• Web-to-Case and Email-to-Case
• Knowledge of Omnichannel (Integration Procedures, Data Raptors, Omniscripts)
• Knowledge of Einstein BOT/Agentforce and LLM
• SFDX, Azure DevOps

Preferred Requirements

• Excellent interpersonal and communications skills.
• Salesforce Certified Admin / Advance Admin/ Salesforce Platform Developer I and II / Platform App Builder / AI Associate/ AI Specialist.
• Bachelors in computer science, Software Engineering or a related field