Salesforce Service Cloud

Tata Consultancy Services; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services in Chennai is seeking a Salesforce Service Cloud expert with 7+ years of experience to design, customize, and implement Service Cloud solutions. You will collaborate with stakeholders and cross-functional teams to deliver scalable systems.

The role involves building Apex/LWC/Visualforce solutions, configuring Service Cloud features, and integrating with third-party systems while supporting data quality and deployments in an Agile setting.

Qualifications

• 7+ years of Salesforce Service Cloud experience.
• Experience designing and implementing Service Cloud solutions.
• Proficient with Apex, LWC, Visualforce, and Flows.
• Experience building integrations with third-party systems.
• Strong stakeholder collaboration and Agile participation.

Responsibilities

• Design and implement Salesforce Service Cloud solutions based on business requirements.
• Configure and customize Service Cloud features including Cases, Queues, Entitlements, Milestones, Knowledge Base, and Omni-Channel.
• Develop custom solutions using Apex, Lightning Web Components (LWC), Visualforce, and Flows.
• Build and maintain integrations between Salesforce and third-party systems.
• Gather business requirements and translate them into scalable technical solutions.
• Implement automation using Flows, Process Builder, and Approval Processes.
• Support data migration, data quality, and system enhancements.
• Troubleshoot production issues and ensure platform stability.
• Collaborate with business stakeholders, architects, and cross-functional teams.
• Participate in Agile ceremonies, code reviews, and deployment activities.

Skills

Salesforce Service Cloud

Apex

Lightning Web Components

Visualforce

Flows

Omni-Channel

Data migration

Agile ceremonies

Tools

Apex

Lightning Web Components

Visualforce

Integrations

Job description

Job Role: Salesforce Service Cloud

Exp: 7+Years

Location: Chennai

Job Type: Full Time

Role & responsibilities

• Design and implement Salesforce Service Cloud solutions based on business requirements.
• Configure and customize Service Cloud features including Cases, Queues, Entitlements, Milestones, Knowledge Base, and Omni-Channel.
• Develop custom solutions using Apex, Lightning Web Components (LWC), Visualforce, and Flows.
• Build and maintain integrations between Salesforce and third-party systems.
• Gather business requirements and translate them into scalable technical solutions.
• Implement automation using Flows, Process Builder, and Approval Processes.
• Support data migration, data quality, and system enhancements.
• Troubleshoot production issues and ensure platform stability.
• Collaborate with business stakeholders, architects, and cross-functional teams.
• Participate in Agile ceremonies, code reviews, and deployment activities.

PB - AMA