Salesforce Operations Analyst

ACS International India Pvt. Ltd. (ACSII); Maharashtra; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ACS International India Pvt. Ltd. (ACSII) is seeking a Salesforce Operations Analyst in Maharashtra to support operational performance, reporting, and audit readiness across Salesforce with a focus on accessibility.

The role involves analytics of Salesforce data, ensuring accessibility compliance for releases, and collaboration with Salesforce admins and UI/UX teams to close accessibility gaps in reports, dashboards, and workflows. Knowledge of data models and Agile delivery is beneficial.

Qualifications

• 3–5 years in operations/analysis roles with Salesforce exposure.
• Strong stakeholder coordination and communication skills.
• Experience with accessible Salesforce implementations and dashboards.

Responsibilities

• Analyze Salesforce operational data using reports and dashboards for accessibility.
• Support accessibility and compliance validation for Salesforce releases.
• Collaborate with Salesforce admins and UI/UX to address accessibility gaps.
• Support change management, release readiness, and governance.
• Document Salesforce processes and SOPs with accessibility considerations.
• Assist with audits, compliance reporting, and accessibility assessments.
• Coordinate issues with stakeholders and document findings for decision-making.

Skills

Stakeholder coordination

Communication skills

Salesforce reporting

Accessibility awareness

Data analysis

Tools

Salesforce

Job description

Position Summary

The Salesforce Operations Analyst supports operational performance, reporting, and compliance across the Salesforce platform, with attention to data quality, accessibility, and audit readiness.

Key Responsibilities

• Analyze Salesforce operational data using reports and dashboards, ensuring outputs are accessible and usable.
• Support accessibility and compliance validation for Salesforce releases and production changes.
• Partner with Salesforce Admins and UI/UX teams to identify and address accessibility gaps in reporting, dashboards, and user workflows.
• Support change management, release readiness, and operational governance.
• Document Salesforce processes, workflows, and standard operating procedures with accessibility considerations.
• Assist with audits, compliance reporting, and accessibility assessments.
• Coordinate issues and requests with business stakeholders, ensuring findings are clearly documented to inform and support effective decision-making.

Technical Requirements

• 3–5 years of experience in operations or analysis roles with Salesforce platform exposure.
• Strong stakeholder coordination and communication skills
• Strong proficiency in Salesforce reporting and dashboards.
• Familiarity with accessibility and compliance requirements in enterprise applications.
• Experience supporting accessible Salesforce implementations
• Exposure to Agile delivery and production support
• Knowledge of Salesforce data models and automation