Salesforce Operations Engineer

ACS International India Pvt. Ltd. (ACSII); Maharashtra; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

ACS International India Pvt. Ltd. (ACSII) seeks an experienced Salesforce Operations Engineer to ensure stability, scalability, and release readiness of the Salesforce platform in a complex enterprise environment.

You will own environment strategy, manage CI/CD and deployments, monitor health, and collaborate with security, architecture, and integration teams to enforce governance and resiliency.

Qualifications

• 4–6+ years of Salesforce platform experience in operations, DevOps, or platform engineering.
• Strong knowledge of Salesforce deployment models, metadata, and environment management.
• Experience supporting CI/CD tools and version control in enterprise environments.
• Familiarity with Salesforce integrations, APIs, and MuleSoft operational concepts.
• Strong problem-solving and incident management skills.

Responsibilities

• Own Salesforce environment strategy including sandboxes, refreshes, and production readiness.
• Manage and support CI/CD pipelines, automated deployments, and source‑driven development.
• Coordinate Salesforce releases, hotfixes, and rollback strategies across teams.
• Monitor platform health, performance, and limits; proactively identify and resolve operational risks.
• Support integration operations with MuleSoft Anypoint Platform, APIs, and event‑driven architectures.
• Implement and maintain operational controls, logging, monitoring, and alerting.
• Enforce platform governance, change management, and release standards.
• Troubleshoot complex production issues across Salesforce, integrations, and downstream systems.
• Collaborate with security, architecture, and infrastructure teams to ensure compliance and resiliency.

Skills

Problem solving

Incident management

Cross-functional collaboration

Platform governance

Tools

CI/CD tools

Version control

MuleSoft

Job description

Position Summary

The Salesforce Operations Engineer focuses on the stability, scalability, performance, and release operations of the Salesforce platform. This role is responsible for environment management, deployment automation, monitoring, and operational governance, working closely with development, architecture, and integration teams.

Key Responsibilities

• Own Salesforce environment strategy including sandboxes, refreshes, and production readiness.
• Manage and support CI/CD pipelines, automated deployments, and source‑driven development.
• Coordinate Salesforce releases, hotfixes, and rollback strategies across teams.
• Monitor platform health, performance, and limits; proactively identify and resolve operational risks.
• Support integration operations with MuleSoft Anypoint Platform, APIs, and event‑driven architectures.
• Implement and maintain operational controls, logging, monitoring, and alerting.
• Enforce platform governance, change management, and release standards.
• Troubleshoot complex production issues across Salesforce, integrations, and downstream systems.
• Collaborate with security, architecture, and infrastructure teams to ensure compliance and resiliency.

Technical Requirements

• 4–6+ years of Salesforce platform experience, with a focus on operations, DevOps, or platform engineering.
• Strong knowledge of Salesforce deployment models, metadata, and environment management.
• Experience supporting CI/CD tools and version control in enterprise environments.
• Familiarity with Salesforce integrations, APIs, and MuleSoft operational concepts.
• Strong problem‑solving and incident management skills.

Certifications (Preferred)

• Salesforce Administrator
• Salesforce Platform App Builder
• Salesforce DevOps Center or DevOps‑related certifications
• MuleSoft fundamentals certification (a plus)