Salesforce - Business Analyst

Algoappdigital; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Algoappdigital is looking for a Business Systems Analyst specialized in Salesforce to manage requirements documentation and testing. The role involves strategic planning, process design, and quality control, ensuring the implementation meets business needs.

The ideal candidate will have over 3 years of Salesforce experience and strong analytical skills, with a Bachelor's degree in a relevant field. Excellent communication capabilities are essential for liaising between technical and non-technical teams.

Qualifications

• 3+ years of experience with Salesforce as a Business Systems Analyst.
• 4+ years as a Business Systems Analyst.
• Ability to handle multiple tasks and projects concurrently.

Responsibilities

• Document requirements, user stories, and manage testing for Salesforce features.
• Design solutions based on business needs.
• Facilitate communication between users and the governance board.

Skills

Salesforce experience

Analytical skills

Data presentation

Project Management

Communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering

Tools

Microsoft Excel

Salesforce

Job description

Under minimal supervision, documents requirements, use cases, user stories, and manages technical, functional and acceptance testing for Salesforce features and enhancements. Designs technical and business solutions based on understanding of business needs. Communicates Salesforce feature requirements, facilitating timely resolution to questions related to how the product should function or how to prioritize feature development. Has accountability for the quality and value of implemented product. May function as a liaison between the Salesforce users and the Salesforce Governance Board and provides key updates to the Salesforce Governance Board.

Essential Functions

• Strategic planning — to identify the organization's business needs
• Business model analysis — to define the organization's policies and market approaches
• Process design — to standardize the organization’s workflows
• Quality Control – responsible for the quality of the product
• Requirements:
• 3+ years of experience with Salesforce as a Business Systems Analyst
• 4+ years of experience as a Business Systems Analyst
• Experience working on multiple project types (i.e. commercial off the shelf, new development, and enhancements/support)
• Verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Proficient knowledge of Process and Workflow Management
• Organizational & time-management skills with the ability to handle multiple tasks and business areas.
• Proficient knowledge of Project Management – waterfall and Agile
• Ability to communicate effectively with a wide range of audiences (technical and non-technical, staff and managerial), and in a wide range of settings (e.g., one-on-one, small group, in person, conference calls and via e-mail).
• Salesforce Business Analyst certified

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Relevant certifications (if any) will be an added advantage.
• Nice to haves:
• Basic knowledge of key concepts and processes within the Software Development Life Cycle
• Proficient analytical skills and business acumen; proficient data rigor and attention to details; proficiency in marketing and strategic framework; track record of managing multiple projects concurrently
• Basic understanding of relational database architectures and tools
• Advanced skills using Microsoft Excel. Basic skills/familiarity with other Microsoft business products (Word, PowerPoint, Visio, Windows) required.