Salesforce Field Service L2/L3 Support Engineer-Contract

Gravity Infosolutions, Inc.; India; Remote; INR 1,400,000 - 2,000,000; Full time

Job summary

Gravity Infosolutions, Inc. is seeking a Salesforce Field Service L2/L3 Support Engineer for a remote, 6-month engagement. The role requires 6+ years of experience and will operate across IST/UK/US timings.

Remote work mode supports global coordination with dispatchers, planners, and field teams. Strong expertise in Salesforce Field Service, Admin, Apex, LWC, and integrations is essential. The candidate will handle deployments, security, and BAU operations while aligning with business

Qualifications

• Hands-on experience providing L2/L3 Salesforce Field Service support.
• Salesforce Admin, configuration, security, and Flow experience.
• Proficient in Apex, LWC, SOQL, APIs, and deployments.
• Strong Field Service knowledge incl. Work Orders, Service Appointments, Resources, Scheduling.
• Experience with Field Service Mobile, offline sync and permissions.
• Experience with REST/SOAP APIs, Platform Events and integration security.
• Experience managing Dev, Test, UAT, Production environments and deployments.
• Strong troubleshooting across performance, security, data quality and governor limits.
• Experience supporting BAU, enhancements, scheduling/optimization issues, and mobile workforce solutions.
• Ability to work with dispatchers, planners, field workers, and business stakeholders.

Skills

L2/L3 Salesforce Field Service support

Salesforce Administration

Apex

LWC

SOQL

APIs

Field Service Scheduling

Field Service Mobile

REST/SOAP APIs

Platform Events

Integration Security

Dev/Test/UAT/Prod

Troubleshooting

BAU Operations

Stakeholder Engagement

Job description

Role: Salesforce Field Service L2/L3 Support Engineer

Work Mode: Remote

Duration: 6 Months – Extendable

Experience: 6+ Years

Work Timings: IST/UK/US

Mandatory Skills & Experience

• Hands-on experience providing L2/L3 Salesforce Field Service support.
• Strong Salesforce Administration, Configuration, Security, and Flow experience.
• Good development experience with Apex, LWC, SOQL, APIs, Debug Logs, and deployments.
• Strong expertise in Salesforce Field Service including Work Orders, Service Appointments, Service Territories, Resources, Skills, Scheduling Policies, and Optimization.
• Experience with Field Service Mobile, including offline functionality, synchronization, permissions, and troubleshooting.
• Experience with REST/SOAP APIs, Platform Events, middleware, and integration security.
• Experience managing Dev, Test, UAT, and Production environments, releases, deployments, and Salesforce seasonal releases.
• Strong troubleshooting skills across performance, security, data quality, governor limits, and platform issues.
• Experience supporting BAU operations, enhancements, scheduling/optimization issues, and mobile workforce solutions.
• Ability to work directly with dispatchers, planners, field workers, and business stakeholders.

Preferred Certifications

• Platform Developer
• Salesforce Field Service Consultant/Specialist