Salesforce Technical Lead - Service

Randstad; Hyderabad; Hybrid; INR 4,500,000 - 7,000,000; Full time

Job summary

Randstad in Hyderabad is seeking an experienced Salesforce Technical Lead for Service and Field Service capabilities. You will drive architecture, design patterns, and enterprise integrations across D2C/B2B services.

The role requires hands-on development in Apex/LWC, ownership of end-to-end technical designs, and leadership of a global engineering team. Strong communication with stakeholders is essential.

Qualifications

• Hands-on development in large, fast-paced Salesforce environments.
• Deep knowledge of Service Cloud and Field Service Lightning.
• Experience owning end-to-end technical design for D2C/B2B services.
• Proficiency with DevOps tools and CI/CD pipelines.

Responsibilities

• Deliver solution design for Service and Field Service features for D2C and B2B business using Service Cloud and FSL.
• Lead architecture and build of routing engines, SLA/entitlement logic, dispatcher console, and technician workflows.
• Architect enterprise integrations with CTI, ERP, IoT, and mobile workforce systems.
• Define Apex design patterns, async strategy, LWC architecture, and API governance.
• Manage FSL core modeling: calendars, territories, skills, hours, shifts, optimization rules.
• Review technical designs, code, and integration frameworks produced by developers.
• Coordinate with onsite leads, architects and product managers to align technical direction.
• Lead CI/CD, release planning, environment readiness and testing strategies.

Skills

Salesforce Architecture

Apex & LWC

CI/CD pipelines

DevOps practices

Data modeling

System integration

Offshore team leadership

Stakeholder communication

Service Cloud & FSL

AI-powered development

Education

Bachelor's in Computer Science or related field

Salesforce PD1 & PD2 certifications

Tools

Copado

Jenkins

ERP/SAP integration

Middleware (Events/APIs)

Copilot

Tableau/Redshift/Airflow

Job description

Immediate Joiners Only

Salesforce Technical Lead - Service

Job Description

• Deliver solution design for Service and Field Service features for D2C and B2B business using Service cloud and Field Service Lightning
• Lead architecture and build of routing engines, SLA/entitlement logic, dispatcher console customizations, and technician workflows.
• Architect enterprise integrations with CTI, scheduling engines, ERP/Inventory, IoT, and mobile workforce systems.
• Define standards for Apex design patterns, async strategy, LWC architecture, and resilient API governance.
• Manage and update FSL core modeling: resource calendars, territories, skills, operating hours, shift patterns, and optimization rules.
• Resolve critical incidents involving routing failures, CTI outages, scheduling degradation, or assignment breakdowns.
• Drive performance improvements across high volume work orders, service appointments, and mobile operations.
• Review and approve technical designs, code, and integration frameworks produced by developers.
• Coordinate with onsite leads, architects and product managers to align technical direction and design for Service features
• Lead CI/CD, release planning, environment readiness, regression strategy, and cross-team technical alignment.
• Drive adoption of Agentforce, Copilot, AIpowered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality.
• Lead team of offshore and onsite engineers for technical delivery

Academic

Bachelor's in Computer Science or related field or equivalent work experience
Salesforce PD1 and PD2 certification

Business Experience

9-11 years of Salesforce Development Experience with at least 3 years as Technical lead

Key Experience/Competencies

• Hands-on Development experience (must) in large and fast paced Salesforce environment
• Strong understanding of the Salesforce platform, including its architecture, capabilities and constraints.
• Strong understanding of Salesforce service cloud and Salesforce FSL.
• Experience owning end to end technical design for D2C and B2B service including Service order management, service scheduling/dispatching, work order management, service invoicing/payments, warranty and parts management
• Deep understanding of DevOps practices and tools such as Copado and Jenkins, including designing and optimizing CI/CD pipelines.
• Experience in building scalable data models, security models, and complex technical solutions for Service and field services
• Hands-on development skills in Apex, LWC and Integration using middleware solution or Events/API
• Hands on integration experience with Corporate applications (SAP etc.) and custom microservices
• Experience managing a team of 8-10 offshore developers in Agile development.
• Experience in Agentforce, Copilot, AIpowered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality.
• Self-driven and ability to handle handles ambiguity and escalations.
• Excellent Stakeholder communication (Written/verbal). Ability to translate business outcomes into technical direction, set expectations and tradeoffs clearly.
• Experience in Automotive or remanufacturing service environment is a plus

Experience/Competencies (Nice to Have)

• Experience in Automotive or Manufacturing service environment at scale
• Knowledge of observability, logging, and integration monitoring patterns
• Experience in Services Analytics and Data Engineering platforms like Tableau, Amazon Redshift and orchestrator tools like Airflow.
• Experience working with ERP, finance, fulfillment, or logistics systems integrated with Salesforce
• Familiarity with Repair Process, Parts ordering and fulfillment, Part and Service pricing, incentives, or ordertocash workflows
• Proficiency in modern JavaScript beyond basic LWC usage