salesforce support engineer

Hexaware Technologies; Pune District, Mumbai, Chennai District; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Hexaware Technologies in Pune seeks an experienced Salesforce specialist with 9+ years in IT and 4+ years focused on Salesforce to own L2/L3 incidents and drive rapid resolution. You will triage, reproduce, perform RCA, and implement fixes in collaboration with integration teams.

The role requires strong debugging skills in Apex, LWC, Flows, and Visualforce, plus coordinating deployments (Change Sets/SFDX/CI) and maintaining runbooks.

Qualifications

• 9+ years in IT with hands-on Salesforce experience.
• 4+ years working on Salesforce in support projects.
• Willingness to travel to Mexico and work with Mexico timing.
• Strong communication and debugging skills in Salesforce.

Responsibilities

• Own L2/L3 Salesforce incidents and service requests; meet SLAs and communicate status to stakeholders.
• Triage, reproduce, perform RCA and implement fixes or workarounds for production issues.
• Debug Apex, Triggers, Flows, Visualforce, LWC/Aura and integrations.
• Execute hotfixes and coordinate deployments (Change Sets / SFDX / CI) and sandbox management.
• Collaborate with middleware/integration teams (APIs, MuleSoft/other) to resolve end-to-end failures.
• Create and maintain runbooks, knowledge base articles, and production monitoring dashboards.
• Participate in on-call rotation and post-incident reviews; drive preventive measures.

Skills

Communication skills

Apex

Lightning Web Components (LWC)

Salesforce Flows

Tools

Salesforce

Change Sets

SFDX

CI/CD

Job description

Role & responsibilities

Key details

• Experience: 9+ years in IT; 4+ years Salesforce; 4+ years in support projects
• Location: Pune • Employment type: Full-time
• Shift: 3pm to 12am (Mexico timing), Consultant should be ready to travel to Mexico

Key activities

• Own L2/L3 Salesforce incidents and service requests; meet SLAs and communicate status to stakeholders.
• Triage, reproduce, perform RCA and implement fixes or workarounds for production issues.
• Debug Apex, Triggers, Flows, Visualforce, LWC/Aura and integrations.
• Execute hotfixes and coordinate deployments (Change Sets / SFDX / CI) and sandbox management.
• Collaborate with middleware/integration teams (APIs, MuleSoft/other) to resolve end-to-end failures.
• Create and maintain runbooks, knowledge base articles, and production monitoring dashboards.
• Participate in on-call rotation and post-incident reviews; drive preventive measures.

Must be good in these topics:

1) Good in communication skills

2) Debugging skills or good in key areas in Salesforce like LWC, Flows, Apex

Regards,