Salesforce Field Service Lightning Business Analyst

Philodesign Technologies Inc; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Philodesign Technologies Inc is seeking an experienced Salesforce Business Analyst with strong hands-on experience in Salesforce Field Service (FSL). You will work closely with business stakeholders and Salesforce technical teams to translate requirements into scalable FSL solutions.

The role focuses on gathering requirements, documenting BRDs and user stories, and ensuring successful end-to-end delivery from design through deployment.

Qualifications

• 4+ years of experience as a Salesforce Business Analyst.
• Hands-on experience with Salesforce Field Service (FSL).
• Understanding of Work Orders, Service Appointments, Scheduling, Dispatching, and FSL Mobile.
• Experience in requirements gathering, process mapping, user stories, and UAT.
• Knowledge of Salesforce CRM and standard Salesforce functionality.
• Experience in Agile/Scrum environments.
• Strong communication and stakeholder management skills.

Responsibilities

• Gather, analyze, and document business requirements related to Salesforce Field Service (FSL).
• Work with stakeholders to understand field service processes and translate them into Salesforce solutions.
• Create BRD, user stories, acceptance criteria, process flows, and functional specifications.
• Work closely with Salesforce Developers, Architects, and QA teams throughout the implementation lifecycle.
• Analyze and document FSL workflows, scheduling, dispatch, work orders, service appointments, and mobile processes.
• Participate in requirement walkthroughs, solution discussions, UAT, and defect resolution.
• Support end-to-end delivery from requirement gathering through deployment and post-production support.
• Identify process improvements and recommend appropriate Salesforce/FSL solutions.

Skills

Salesforce Field Service

Requirements gathering

Process mapping

UAT

Stakeholder management

Agile/Scrum

Communication

Tools

Salesforce CRM

Job description

Client is looking for an experienced Salesforce Business Analyst with strong hands‑on experience in Salesforce Field Service (FSL). The candidate will work closely with business stakeholders and Salesforce technical teams to understand requirements and translate them into scalable FSL solutions.

Key Responsibilities

• Gather, analyze, and document business requirements related to Salesforce Field Service (FSL).
• Work with stakeholders to understand field service processes and translate them into Salesforce solutions.
• Create BRD, user stories, acceptance criteria, process flows, and functional specifications.
• Work closely with Salesforce Developers, Architects, and QA teams throughout the implementation lifecycle.
• Analyze and document FSL workflows, scheduling, dispatch, work orders, service appointments, and mobile processes.
• Participate in requirement walkthroughs, solution discussions, UAT, and defect resolution.
• Support end-to-end delivery from requirement gathering through deployment and post-production support.
• Identify process improvements and recommend appropriate Salesforce/FSL solutions.

Required Skills

• 4+ years of experience as a Salesforce Business Analyst.
• Strong hands‑on experience with Salesforce Field Service (FSL).
• Good understanding of Work Orders, Service Appointments, Service Resources, Scheduling, Dispatching, and Field Service Mobile.
• Strong experience in requirements gathering, process mapping, user stories, and UAT.
• Good understanding of Salesforce CRM and standard Salesforce functionality.
• Experience working in Agile/Scrum environments.
• Strong communication and stakeholder management skills.

Good to Have

• Salesforce Field Service Consultant certification.
• Experience with Salesforce Service Cloud.
• Understanding of Salesforce integrations and data flows.
• Experience working with geographically distributed teams.