Salesforce Field Service (SFS) Consultant / Developer

Zoho; India; Remote; INR 1,200,000 - 2,100,000; Full time

Job summary

Zoho seeks a Salesforce Field Service Specialist to optimize mobile workforce operations, configure smart scheduling policies, and customize work flows for dispatching and asset tracking.

The candidate will build automated processes, develop Apex and LWC solutions, and support end-to-end testing and deployment across global field operations.

Qualifications

• 3+ years delivering Salesforce Field Service solutions.
• Proficiency with SFS scheduling and Apex scripting.
• Experience with mobile field service apps and offline layouts.
• Certification: Salesforce Certified Field Service Consultant.
• Consulting experience handling global field operations.

Responsibilities

• Configure and customize core SFS elements.
• Optimize Dispatcher Console with Scheduling Policies and Routing Rules.
• Build custom configurations for Salesforce Field Service Mobile App.
• Develop Apex triggers and LWC for scheduling logic.
• Manage inventory tracking modules for requests, transfers and stock locations.
• Collaborate with operations and dispatch teams to reduce travel time and improve first-time fix rates.
• Support end-to-end testing and production deployment.

Skills

Salesforce Field Service

Apex scripting

Lightning Web Components

Scheduling optimization

Mobile app usage

Education

Salesforce Certified Field Service Consultant

Salesforce Platform Developer I or Platform App Builder

Tools

Apex

Lightning Web Components (LWC)

Flows (Declarative)

Job description

Salesforce Field Service (SFS) Consultant / Developer

• Relevant Experience Required: 3+ years implementing and customizing Salesforce Field Service (formerly FSL)
  
• Mandatory Certification: Salesforce Certified Field Service Consultant
  

Job Summary

We are seeking a Salesforce Field Service Specialist to optimize and scale our mobile workforce operations. The ideal candidate will configure smart scheduling policies, customize work order flows, and build automated processes to streamline field dispatching, asset tracking, and mobile app usage.

Key Responsibilities

• Configure and customize core SFS elements, including Service Resource profiles, Skills, Operating Hours, Service Territories, and Work Order hierarchies.
  
• Optimize the Dispatcher Console by setting up advanced Scheduling Policies, Routing Rules, Service Objectives, and Work Rules.
  
• Build and deploy custom configurations for the Salesforce Field Service Mobile App , including offline layouts, quick actions, and automated flows.
  
• Develop programmatic solutions using Apex triggers, batch classes, and Lightning Web Components (LWC) to handle complex, bespoke scheduling logic.
  
• Manage inventory tracking modules, configuring product requests, transfers, stock locations, and return orders.
  
• Collaborate with operations and dispatch teams to reduce travel time, improve first-time fix rates, and automate preventive maintenance schedules.
  
• Support end-to-end testing, including mobile offline simulation, optimization run validation, and production deployment.
  

Requirements

• 4 to 7 years of core Salesforce development and configuration experience, with 3+ dedicated years delivering Salesforce Field Service solutions.
  
• Strong proficiency in SFS scheduling optimization engine configurations alongside standard declarative features (Flows) and Apex scripting.
  
• Deep understanding of field operations, asset management, preventative maintenance lifecycles, and mobile sync behaviors.
  
• Salesforce Platform Developer I (PD1) or Salesforce Certified Platform App Builder certification.
  
• Prior consulting experience managing global field operations with complex shifts, multi-level resource skills, and high volume dispatch volumes.