Salesforce Developer

Deloitte US-India Offices; Hyderabad; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Deloitte US-India Offices seeks an experienced Salesforce Architect to lead end-to-end Service Cloud and Field Service Lightning designs for enterprise-scale environments. You will architect scalable case management, scheduling, and technician workflows while guiding integrations with SAP, ERP, and middleware.

Key focus includes Apex/LWC development, data security, and platform governance. Expect leadership of DevOps practices with Copado/Jenkins, stakeholder collaboration, and delivery

Qualifications

• 7-9 years of hands-on Salesforce development experience in enterprise-scale environments.
• Strong expertise in Salesforce Service Cloud and Field Service Lightning (FSL) implementations.
• Experience integrating Salesforce with enterprise applications such as SAP, ERP, CTI platforms, middleware solutions, and custom microservices.
• Salesforce Platform Developer I certification preferred; PD2 certification is an added advantage.

Responsibilities

• Lead the end-to-end design, development, and implementation of Salesforce Service Cloud and Field Service Lightning (FSL) solutions.
• Architect scalable solutions for case management, work orders, service scheduling, dispatching, entitlement management, and technician mobility.
• Drive CI/CD implementation, deployment governance, release planning, and environment management using Copado and Jenkins.
• Mentor and lead a team of developers, providing technical guidance and architecture reviews.

Skills

Salesforce Service Cloud

Field Service Lightning (FSL)

Apex

Lightning Web Components (LWC)

Salesforce Integrations

Technical Leadership

Tools

Copado

Jenkins

Git

Job description

Role & responsibilities:

• Lead the end-to-end design, development, and implementation of Salesforce Service Cloud and Field Service Lightning (FSL) solutions.
• Architect scalable solutions for case management, work orders, service scheduling, dispatching, entitlement management, and technician mobility.
• Provide technical leadership and establish best practices for Apex, Lightning Web Components (LWC), integrations, and platform governance.
• Design and implement integrations with ERP, SAP, CTI, middleware, inventory management, mobile applications, and external enterprise systems.
• Own Salesforce data models, security architecture, sharing models, and performance optimization strategies.
• Manage and optimize FSL configurations including service territories, resource scheduling, skills management, operating hours, and routing rules.
• Lead troubleshooting and resolution of critical production issues involving scheduling, routing, integrations, and service operations.
• Review solution designs, perform code reviews, and ensure adherence to Salesforce development standards and architectural guidelines.
• Collaborate with business stakeholders, product owners, architects, and cross-functional teams to translate business requirements into scalable technical solutions.
• Drive CI/CD implementation, deployment governance, release planning, environment management, and regression testing activities using tools such as Copado and Jenkins.
• Mentor and lead a team of developers, providing technical guidance, architecture reviews, and career development support.
• Ensure compliance with security, performance, scalability, and reliability requirements across Salesforce applications.
• Drive adoption of Agentforce, Einstein Copilot, AI-powered development practices, and prompt engineering standards to improve engineering productivity.
• Participate in Agile ceremonies including sprint planning, estimation, backlog grooming, and retrospective discussions.
• Act as the primary technical escalation point for complex Salesforce Service Cloud and FSL implementations.
• Identify opportunities for process improvements, automation, and innovation to enhance customer service and field service operations.
• Work closely with onsite and offshore teams to ensure successful project delivery and stakeholder satisfaction.
• Communicate technical risks, dependencies, trade-offs, and project status effectively to leadership and business stakeholders.

Mandatory Skills:

Salesforce Service Cloud, Field Service Lightning (FSL), Apex, LWC, Salesforce Integrations.

Experience:

7-9 Years.

Preferred candidate profile

• 7-9 years of hands-on Salesforce development experience in enterprise-scale environments.
• Strong expertise in Salesforce Service Cloud and Field Service Lightning (FSL) implementations.
• Proven experience in designing and delivering end-to-end customer service and field service solutions.
• Hands-on development experience with Apex, Lightning Web Components (LWC), SOQL, Platform Events, and Salesforce APIs.
• Experience integrating Salesforce with enterprise applications such as SAP, ERP, CTI platforms, middleware solutions, and custom microservices.
• Strong understanding of Salesforce architecture, data modeling, security models, sharing rules, and platform best practices.
• Experience designing scalable and maintainable solutions for work order management, service scheduling, dispatching, entitlement management, and technician workflows.
• Exposure to DevOps practices and tools such as Copado, Jenkins, Git, and CI/CD pipelines.
• Experience reviewing technical designs, conducting code reviews, and enforcing development standards.
• Prior experience leading or mentoring Salesforce developers in Agile delivery environments.
• Strong problem-solving skills with the ability to manage technical escalations and production issues.
• Experience working directly with business stakeholders, product owners, architects, and cross-functional teams.
• Knowledge of REST/SOAP APIs, event-driven integrations, and enterprise integration patterns.
• Familiarity with Agentforce, Salesforce Copilot, AI-assisted development practices, and prompt engineering concepts is highly desirable.
• Salesforce Platform Developer I (PD1) certification preferred; PD2 certification is an added advantage.
• Excellent communication, stakeholder management, and leadership skills.
• Self-driven professional with the ability to work in fast-paced environments and handle ambiguity effectively.

Good to Have

• Experience in Automotive, Manufacturing, After-Sales Service, or Field Operations domains.
• Exposure to Tableau, Redshift, Airflow, or service analytics platforms.
• Knowledge of observability, monitoring, and integration governance practices.
• Experience with order management, warranty management, spare parts management, logistics, or service fulfillment processes.
• Strong JavaScript expertise beyond standard LWC development.

Must-Have Skills

Salesforce Service Cloud, Field Service Lightning (FSL), Apex, Lightning Web Components (LWC), Salesforce Integrations, Technical Leadership.