Salesforce CRM Administrator

Emerson Electric Co; Chandigarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Emerson Electric Co. seeks a Salesforce CRM specialist to provide admin and development support, manage users, security, and data access, and drive scalable CRM solutions across the business.

You will design declarative and custom development solutions, build flows, reports, and dashboards, and collaborate with stakeholders to translate requirements into effective CRM processes. A1-3 years experience preferred; strong ownership and global collaboration expected.

Qualifications

• 1–3 years of hands-on experience with Salesforce CRM administration and/or development
• Strong experience with Salesforce configuration, security model, and standard CRM objects
• Hands-on experience with Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs
• Experience building Salesforce automation using Flows, Process Builder (where applicable), and validation rules
• Experience supporting Sales Cloud and/or Service Cloud (Experience Cloud a plus)
• Understanding of Salesforce release management, environments, and deployment tools
• Experience working with integrations, data migration, and data quality best practices
• Solid understanding of CRM best practices, scalable design principles, and governance

Responsibilities

• Provide Salesforce CRM support (break/fix, configuration, enhancements, monitoring, testing, troubleshooting) in line with agreed service levels
• Administer Salesforce environments including user management, security, profiles, roles, permission sets, and data access
• Design, configure, and develop Salesforce solutions using declarative tools and custom development where required
• Build and maintain flows, validation rules, reports, dashboards, and automation to support business processes
• Develop and maintain Apex, Lightning Web Components (LWC), Visualforce (as required), and integrations
• Support CRM enhancements, releases, and deployments following change management and governance processes
• Proactively monitor system health, usage trends, and data quality to identify improvement opportunities
• Collaborate with business stakeholders and product owners to translate requirements into scalable CRM solutions
• Support integrations between Salesforce and other enterprise systems (ERP, marketing automation, digital platforms)

Skills

Salesforce administration

Apex

Lightning Web Components

SOQL

Sales Cloud

Service Cloud

Data quality

Integrations

Release management

Governance

Tools

Flow Builder

Process Builder

Salesforce APIs

Salesforce UI

Job description

In this Role, Your Responsibilities Will Be:

• Provide Salesforce CRM support (break/fix, configuration, enhancements, monitoring, testing, troubleshooting) in line with agreed service levels
• Administer Salesforce environments including user management, security, profiles, roles, permission sets, and data access
• Design, configure, and develop Salesforce solutions using declarative tools and custom development where required
• Build and maintain flows, validation rules, reports, dashboards, and automation to support business processes
• Develop and maintain Apex, Lightning Web Components (LWC), Visualforce (as required), and integrations
• Support CRM enhancements, releases, and deployments following change management and governance processes
• Proactively monitor system health, usage trends, and data quality to identify improvement opportunities
• Collaborate with business stakeholders and product owners to translate requirements into scalable CRM solutions
• Support integrations between Salesforce and other enterprise systems (ERP, marketing automation, digital platforms)

Who You Are:

You show strong initiative and ownership in complex situations and are proactive in identifying opportunities for improvement. You adapt your approach based on stakeholder needs, work effectively across global teams, and bring energy, focus, and follow‑through to everything you do. You balance technical depth with business understanding and are committed to delivering high‑quality, customer‑focused solutions.

For This Role, You Will Need:

• 1–3 years of hands‑on experience with Salesforce CRM administration and/or development
• Strong experience with Salesforce configuration, security model, and standard CRM objects
• Hands‑on experience with Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs
• Experience building Salesforce automation using Flows, Process Builder (where applicable), and validation rules
• Experience supporting Sales Cloud and/or Service Cloud (Experience Cloud a plus)
• Understanding of Salesforce release management, environments, and deployment tools
• Experience working with integrations, data migration, and data quality best practices
• Solid understanding of CRM best practices, scalable design principles, and governance.

Preferred Qualifications that Set You Apart:

Capability Progression by Role Level

• Category - CRM Admin / Dev – Junior
• Experience Level - 1–3 years Salesforce experience
• Salesforce Certifications (Recommended) - Salesforce Certified Administrator
• CRM Administration Skills - User setup, profiles, permission sets, reports & dashboards
• Automation & Configuration - Basic Flows, validation rules, page layouts
• Development Skills - Basic Apex understanding, simple LWCs
• Tools & Platforms - Salesforce UI, basic Flow Builder
• Integrations & Data - Data import/export tools
• Business Partnership - Follows defined requirements

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.