Salesforce Administrator

TVS Next; Chennai District; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Family health insurance

Flexible work model

Continuous learning opportunities

Mentorship programs

Engagement with leadership

Job summary

A leading technology firm in India is looking for a Salesforce.com Administrator to manage its Salesforce environment, serve as the primary system administrator, and support over 700 users. The ideal candidate will have over 5 years of experience in the IT industry, preferably with knowledge in AI chatbots and Tableau CRM. This role offers ample opportunities for professional growth and a hybrid working model that fosters work-life balance.

Qualifications

• 5+ years experience as a Salesforce.com administrator.
• Experience with Qualified or other AI chatbots for Sales/Service applications.
• Strong understanding of Salesforce.com best practices.

Responsibilities

• Serve as primary system administrator for the Salesforce.com environment.
• Handle day-to-day configuration, support, maintenance of Salesforce platform.
• Develop dashboards and reports to meet business requirements.

Skills

Salesforce.com administration

Experience with AI chatbots

Tableau CRM

Custom apps and objects development

Sales and Marketing processes

Job description

Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, and execute future releases.

Serve as primary system administrator for the Salesforce.com environment with 700+ users.

Be one of the first points of contact for user support and problem solving with Salesforce and applications integrated with it.

Responsible for executing the day-to-day configuration, support, maintenance and improvement of our Salesforce platform.

Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks in our platform.

Develop and maintain detailed knowledge of the business's current technology and infrastructure from a functional perspective.

Develop dashboards, reports to meet business requirements.

Complete regular internal system audits and prepare for upgrades.

Manage Salesforce.com data feeds and other integrations.

What we seek in you:

5+ years experience working in the IT industry as a Salesforce.com administrator.

Experience with Qualified or other AI chatbots for Sales/Service applications is a huge plus.

Experience with Tableau CRM and other Salesforce modules is preferred.

Proven ability to design and implement new processes and facilitate user adoption.

Familiarity with Sales and Marketing Business processes including Campaigns & Demand Generation, Lead funnel, Sales Pipeline and Account/Contact management.

Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.

Strong understanding of Salesforce.com best practices and functionality.

Life at Next:

At our core, we're driven by the mission of tailoring growth for our customers by enabling them to transform their aspirations into tangible outcomes. We're dedicated to empowering them to shape their futures and achieve ambitious goals. To fulfil this commitment, we foster a culture defined by agility, innovation, and an unwavering commitment to progress. Our organizational framework is both streamlined and vibrant, characterized by a hands-on leadership style that prioritizes results and fosters growth.

Perks of working with us:

• Clear objectives to ensure alignment with our mission, fostering your meaningful contribution.
• Abundant opportunities for engagement with customers, product managers, and leadership.
• You’ll be guided by progressive paths while receiving insightful guidance from managers through ongoing feedforward sessions.
• Cultivate and leverage robust connections within diverse communities of interest. Choose your mentor to navigate your current endeavors and steer your future trajectory.
• Embrace continuous learning and upskilling opportunities through Nexversity.
• Enjoy the flexibility to explore various functions, develop new skills, and adapt to emerging technologies. Embrace a hybrid work model promoting work-life balance. Access comprehensive family health insurance coverage, prioritizing the well‑being of your loved ones.
• Embark on accelerated career paths to actualize your professional aspirations.

Who we are?

We enable high growth enterprises build hyper personalized solutions to transform their vision into reality. With a keen eye for detail, we apply creativity, embrace new technology and harness the power of data and AI to co‑create solutions tailored made to meet unique needs for our customers.

Join our passionate team and tailor your growth with us!