Salesforce Administrator

Mastercam; Pune District; On-site; INR 550,000 - 900,000; Full time

Job summary

Mastercam in Pune seeks a Salesforce System Administrator to join the Digital Enablement team. You will manage user access, roles, profiles, and permission sets, act as tier-one support, and ensure timely resolution of cases on the Salesforce platform.

You’ll leverage Service Cloud for case management, build reports and dashboards, troubleshoot issues, stay current with Salesforce releases, and document configurations and best practices to empower the team and drive data accuracy.

Qualifications

• Bachelor’s degree or higher in CS, IT, engineering or equivalent
• Salesforce ADM-201 certification is required; ADM-211 preferred
• 1–3 years of Salesforce Admin experience focusing on case management and resolution
• Experience using Service Cloud for case management and troubleshooting
• Proficiency with user, role, profile, and permission-set management in Salesforce
• Strong reporting, dashboards, and data analysis within Salesforce

Responsibilities

• Act as tier-one support for Digital Enablement, resolving, and escalating cases within Salesforce
• Manage user access, roles, profiles, and permission sets for security and efficiency
• Troubleshoot system issues and support users; promote adoption of new Salesforce features
• Stay up to date with Salesforce releases and best practices; recommend enhancements
• Document configurations, processes, and best practices to support knowledge sharing
• Perform other duties as assigned

Skills

Salesforce administration

Service Cloud

User management

Reports & Dashboards

Data analysis

Communication

Education

Bachelor’s degree in Computer Science / IT / Engineering

Salesforce Administrator Certification ADM-201

Advanced Administrator ADM-211 (preferred)

Tools

Salesforce

Service Cloud

Job description

The Salesforce System Administrator is a key member of the Digital Enablement team, responsible for resolving support cases assigned to Digital Enablement. This role also ensures efficient system administration, including user access, roles, profiles, and permission sets. The position requires expertise in Salesforce administration and reporting tools, ensuring proper system access and timely resolution of support cases.

How You’ll Drive Success

• Act as tier one support for Digital Enablement managing, resolving, and escalating support cases accordingly within the Salesforce platform.
• Manage user access, roles, profiles, permission sets, and security settings to ensure compliance and efficiency.
• Troubleshoot system issues, provide user support, and ensure smooth adoption of new Salesforce features.
• Stay up to date with Salesforce releases and industry best practices, proactively recommending enhancements to Digital Enablement team.
• Document configurations, processes, and best practices to support team knowledge-sharing and compliance.
• Performs other duties as assigned.

The Talents We’re Seeking

Education & Experience

• Bachelor’s Degree or higher in Computer Science, Mathematics, Information Systems, Engineering, or equivalent experience.
• Salesforce Administrator Certification (ADM-201); Advanced Administrator (ADM-211) is highly preferred.
• 1 – 3 years of experience as a Salesforce Administrator, with a strong focus on case management and resolution.
• Experience using Service Cloud – managing cases and troubleshooting reported issues.
• Proficiency in managing users, roles, profiles, and permission sets in Salesforce.
• Strong experience with reports, dashboards, and data analysis within Salesforce.

Required Skills

• Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner.
• Detail-oriented with a strong focus on data accuracy and system integrity.
• Proven time management skills and a track record of working in a team environment successfully supporting others.
• Well-organized, attention to detail and able to multi-task.
• Problem solving and analysis skills.

Who We Are

At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.”

We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.

Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.

As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 500+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.

Our Core Values? They are not just words. They are how we win:

• Winning Together: Collaboration is not optional—it is the engine that drives us.
• Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.

Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com, connect on LinkedIn, and join the conversation with #mastercam.

The next big challenge is waiting—are you ready to accept?

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.