Salesforce Administrator

MHPI (Masco Home Products India); Maharashtra; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Masco Home Products India seeks a proactive Salesforce Administrator to optimize our SFDC platform, gather requirements, and design scalable solutions that support Sales, Marketing and Customer Service.

You will manage day-to-day operations, build reports and dashboards, coordinate releases, maintain security and data governance, and collaborate with Developers to translate business needs into practical, lasting improvements.

Qualifications

• Bachelor’s degree and 5+ years of CRM experience, with at least 3 years as an SFDC Admin or equivalent.
• Salesforce certifications are required / preferred as listed.
• Experience with Sales Cloud, Service Cloud, and Experience Cloud is desirable.

Responsibilities

• Day-to-day SFDC administration: troubleshooting and handling minor requests.
• Reports and dashboards creation and management in SFDC.
• Delivery of SFDC-related projects and enhancements.
• Security reviews, data governance, and release management.
• Collaborate with Salesforce Developers and Architects to translate requirements into scalable solutions.
• Prepare training materials and conduct end-user training.

Skills

Strong communication

Problem solving

SDLC leadership

User training

Stakeholder communication

Education

Bachelor’s degree

Salesforce Certified Administrator

Salesforce Advanced Admin Certification

Salesforce Platform App Builder Certification

Tools

Sales Cloud

Service Cloud

Experience Cloud

Lightning Web Components

Aura Components

Job description

Job Description

Summary

Job Description

The Salesforce Administrator is a proactive individual who can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, and design scalable best practice solutions. We seek an individual with a good understanding of the Salesforce platform who can understand both our current setup and our business objectives to quickly identify improvement areas.

The Salesforce Administrator should be comfortable with change management, governance, communication, prioritizing, and providing product support for the Marketing, Customer Service, and Sales organizations. This candidate should be skilled in all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned.) Percent of Time

80

Salesforce (SFDC) System Administration

• Day-to-day operations: troubleshooting and minor requests.
• Salesforce Reports and Dashboard Management.
• Delivery of SFDC-related projects and enhancements.
• Proactive system maintenance including security reviews and release updates.
• Participate in cross-functional teams that address issues involving CRM and business operations, and act in a consultative capacity to ensure Salesforce optimization.
• Document business and technical requirements.
• Create unit/regression/UAT test scripts.
• Participate in and coordinate the execution of functional unit testing, user role testing, data analysis, and integration testing.
• Manage timelines, schedules, and development goals.
• Change Control Project based: training materials and end-user training.
• Collaborates with Salesforce Developers and Architects to ensure a shared understanding of the business model and detailed functional requirements.
• Proactive communication of any platform changes or issues to appropriate stakeholders.
• Maintain up-to-date knowledge of Salesforce functionality and best practices, and proactively recommend solutions that drive efficiency and productivity.

Security

• Assure only relevant data is available to appropriate job roles.
• Assure compliance with the audit infrastructure including on-boarding, off-boarding, and role/responsibility changes within the organization.
• Understanding of the Salesforce sharing and security model (roles, profiles, permissions, OWD, sharing rules).

5

Standards

• Ensure and define high quality of SFDC data objects and data models are governed, and limit customizations.
• Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards, and reports.
• Define standards for the design, development, testing, and deployment of solutions across the different SFDC technologies.
• Scalability is a priority.
• Define a model for requirements, translating them into best practice, scalable solutions.
• Build standards and processes around SFDC DevOps methodology.
• Salesforce Release Management including review of release notes and upgrade planning.

15

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION And/or EXPERIENCE

• Bachelor’s degree and 5+ years of experience with CRM systems, at least 3 years directly as an SFDC Admin or equivalent education/experience
• In-depth understanding of the architecture, capabilities, and constraints of the Salesforce application
• Experience documenting business processes
• Salesforce certifications: Salesforce Certified Administrator (required)
• Experience with the Sales Cloud, Service Cloud, and Experience Cloud (Manufacturing and CPQ are a plus)
• Experience in SFDC Lightning Web Components and Aura Components
• Experience with Salesforce Admin functions

COMPETENCIES

• Strong communication skills
• Excellent problem-solving and troubleshooting skills
• In line with Watkins Wellness code of ethics and core values
• SFDC DevOps Methodology
• Ability to Lead SDLC principles
• Communicate complex information to non-technical personnel

CERTIFICATES, LICENSES, AND REGISTRATIONS

• Salesforce Certified Administrator (required)
• Salesforce Advanced Admin Certification (preferred)
• Salesforce Platform App Builder Certification (preferred)

Company

Masco Home Products India

Evening Shift E (India)

Full time

Masco Home Products India (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish. E-verify Right to Work Poster: English, Spanish