Sales Training Manager

Startek (Aegis Customer Support Services Pvt. Ltd.); Khordha; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) is seeking an experienced Sales Training specialist to design and deliver programs that boost product knowledge, selling skills, and customer service quality.

The role involves conducting needs analyses, building targeted solutions, and maintaining an LMS to track progress. Collaboration with stakeholders and coaching trainers are key parts of the job, requiring strong communication and data-driven decision making.

Qualifications

• 5–10 years of experience in Sales Training or related field.
• Strong understanding of Learning & Development principles, including TNA (Training Needs Analysis), TTI (Train the Trainer), OJT (On-the-job Training).
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data from LMS reports to inform decision-making.

Responsibilities

• Design and deliver training programs for sales teams to enhance product knowledge, selling techniques, and customer service.
• Conduct need analysis to identify skill gaps and develop targeted training solutions.
• Develop and maintain an LMS to track employee progress and performance.
• Collaborate with stakeholders to ensure effective communication of training objectives and outcomes.
• Provide coaching support to trainers on best practices in delivery, analysis, and evaluation of training programs.

Skills

Sales Training

Learning & Development

TNA

TTI

OJT

Data analysis

Excellent communication

Tools

LMS

Job description

Roles and Responsibilities

• Design and deliver training programs for sales teams to enhance their skills in product knowledge, selling techniques, and customer service.
  
• Conduct need analysis to identify skill gaps and develop targeted training solutions.
  
• Develop and maintain a comprehensive learning management system (LMS) to track employee progress and performance.
  
• Collaborate with stakeholders to ensure effective communication of training objectives and outcomes.
  
• Provide coaching support to trainers on best practices in delivery, analysis, and evaluation of training programs.
  

Desired Candidate Profile

• 5-10 years of experience in Sales Training or related field.
  
• Strong understanding of Learning & Development principles, including TNA (Training Needs Analysis), TTI (Train the Trainer), OJT (On-the-job Training).
  
• Excellent communication, presentation, and interpersonal skills.
  
• Ability to analyze data from various sources (e.g., LMS reports) to inform decision-making.