Sales Support Lead

Pakka Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Pakka Limited is seeking a proactive and detail-oriented Sales Support Lead to drive the effectiveness of our commercial operations. You will power our sales engine by managing core processes, enabling scale, and integrating sales technology across business units.

This role is critical to ensuring seamless execution and supporting ongoing commercial growth. Please note: this role requires working in Pacific Standard Time schedules and American English is mandatory—verbal and written fluency.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Engineering, or related field.
• Minimum of 5 years’ experience in sales operations, commercial support, or revenue enablement.
• Proven ability to manage end-to-end sales processes, streamline order workflows, and solve operational issues.
• Experience supporting multi-channel sales teams and working in a cross-functional environment.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Comfortable operating in a fast-paced, high-growth setting with scalable operational support.
• Proficiency with Zoho CRM, ZoomInfo, and Outreach.
• Required to work in PST schedules; American English fluency.

Responsibilities

• Design and implement a robust sales tech stack (CRM, dashboards, automation) to enhance productivity.
• Serve as the inside sales engine: qualify leads, run outreach campaigns, and support pipeline development.
• Coordinate with brokers, distributors, and partners by sharing updates and tracking performance.
• Manage the full order lifecycle from booking to delivery, ensuring timely and accurate fulfillment.
• Partner with finance to track payments, manage receivables, and support collections.
• Maintain and distribute up-to-date sales enablement materials such as product brochures, decks, and pricing sheets.
• Generate insights from CRM data and feedback loops to inform decision-making and improve sales strategy.
• Collaborate cross-functionally across logistics, finance, marketing, and supply chain teams.

Skills

Sales operations

Cross-functional collaboration

Analytical thinking

Root-cause analysis

Process improvement

Education

Bachelor’s degree in Business Administration, Marketing, Engineering, or related field

Tools

Zoho CRM

ZoomInfo

Outreach

Job description

At Pakka Limited, we are well on the journey towards becominga global leader in fully compostable packaging, with our growth plans in fullswing.

We want to make the world a better place. Our opportunity isto produce lots of compostable packaging so that whatever gets thrown is goodgarbage, and makes it good for the earth and our health too.

People are at our core. Our core values of Earth Love, Trust,Courage, Excellence and Diversity, affirm our belief in creating joy at workthrough an environment of learning, creativity, and growth.

Pakka Inc. is a leader insustainable packaging solutions, offering innovative molded fiber and flexiblepackaging products. Our mission is to drive environmental impact throughscalable, customer-centric solutions designed for a better planet.

Position Summary

We are looking for a proactiveand detail-oriented Sales Support Lead to drive the effectiveness of ourcommercial operations. In this role, you will power our sales engine bymanaging core processes, enabling scale, and integrating sales technologyacross business units. This position is critical to ensuring seamlessexecution and supporting ongoing commercial growth.

Please note: This role requires working in Pacific Standard Time (PST) schedules and American English is mandatory — verbal andwritten fluency

Key Responsibilities:

• Design and implement arobust sales tech stack (CRM, dashboards, automation) to enhance productivity
  
• Serve as the inside salesengine: qualify leads, run outreach campaigns, and support pipeline development
  
• Coordinate with brokers,distributors, and partners by sharing updates and tracking performance
  
• Manage the full orderlifecycle from booking to delivery, ensuring timely and accurate fulfillment
  
• Partner with finance totrack payments, manage receivables, and support collections
  
• Maintain and distributeup-to-date sales enablement materials such as product brochures, decks, andpricing sheets
  
• Generate insights fromCRM data and feedback loops to inform decision-making and improve salesstrategy
  
• Collaboratecross-functionally across logistics, finance, marketing, and supply chain teams
  

What You Bring:

• Bachelor’s degree inBusiness Administration, Marketing, Engineering, or a related field
  
• Minimum of 5 years’experience in sales operations, commercial support, or revenue enablement,preferably within manufacturing or B2B sectors
  
• Proven ability to manageend-to-end sales processes, streamline order workflows, and solve operationalissues
  
• Experience supportingmulti-channel sales teams and working in a cross-functional environment
  
• Strong analytical andproblem-solving skills with a focus on root-cause analysis and continuousimprovement
  
• Comfortable operating ina fast-paced, high-growth setting with the ability to scale operational support
  
• Proficiency with toolssuch as Zoho CRM, ZoomInfo, and Outreach
  
• Required to work in PSTschedules
  
• American English is mandatory (verbal and written fluency expected)