Sales Coordinator

Huhtamaki India Limited; Thane; On-site; INR 420,000 - 660,000; Full time

Job summary

Huhtamaki India Limited is seeking a dedicated Order Management professional to accurately create and process Sales Orders in the ERP system, ensuring alignment with customer agreements and internal policies.

You will monitor order progress to guarantee OTIF delivery, serve as the primary point of contact for customer inquiries, and support Sales, Account Managers, and plant operations with data maintenance, quotations, and reporting to drive customer satisfaction and sales growth.

Responsibilities

• Accurately create and process Sales Orders in the ERP system.
• Monitor order progress to guarantee OTIF delivery.
• Serve as the primary contact for customer inquiries and resolve issues.
• Prepare quotations, process orders, and manage customer specifications.
• Maintain accurate customer and order data in ERP and generate reports.
• Build and sustain relationships with customers and communicate delivery schedules.

Job description

Enjoy a career, packaged with care, whilst helping protect food, people and the planet We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together. We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.

Join us. Help protect food, people and the planet. Help us protect food, people and the planet We’re on a mission to be the first choice in sustainable packaging solutions so we can protect food, people and the planet.

We need talented people like you to make that happen. We’re growing as a business which is opening up new roles and opportunities so it’s an exciting time to join us. We promise to offer a place where you can feel safe, be supported and make an impact, so we can all focus on the future together. Sounds like your sort of place?

Order Management

Accurately create and process Sales Orders in the ERP system, ensuring alignment with customer agreements and internal policies. Monitor order progress to guarantee OTIF delivery, proactively addressing potential delays or issues.

Customer and Plant Support

Serve as the primary point of contact for customer inquiries, providing timely and effective resolutions. Collaborate with plant operations to resolve production related queries, ensuring customer satisfaction.

Sales and Account Management Support

Assist Sales and Account Managers by preparing quotations, processing orders, and managing customer specifications. Provide administrative support, including scheduling meetings and maintaining customer records.

Data Maintenance and Analysis

Maintain accurate customer and order data within the ERP system. Analyze sales data to identify trends, prepare reports, and support strategic planning.

Customer Relationship Management

Build and sustain strong relationships with customers, understanding their needs and ensuring exceptional service. Communicate effectively with customers regarding product availability, delivery schedules, and any issues.

Key Deliverables

Timely and accurate creation of Sales Orders in the ERP system. Achievement of OTIF delivery targets. Effective resolution of customer and plant inquiries, leading to high customer satisfaction. Comprehensive support to Sales and Account Managers, contributing to sales growth. Regular data reports and analyses to inform business decisions.