Sales Support Coordinator

Italia Ceramics; Delhi; On-site; INR 350,000 - 600,000; Full time

Job summary

Italia Ceramics Ltd is seeking a proactive Sales/Marketing Coordination professional to act as the primary liaison between field staff, dealers, the corporate office and other departments. You will respond to business inquiries, coordinate with Sales, Marketing and CAD teams, and help prepare presentations and marketing materials.

The role requires 2–5 years of relevant experience, strong MS Excel, PowerPoint and ERP skills, excellent communication and multitasking ability, with a proactive

Qualifications

• 2-5 years of experience in Sales Coordination, Marketing Coordination, or Sales Support.
• Good knowledge of MS Excel, PowerPoint, ERP and basic CAD coordination.
• Strong communication, coordination, follow-up and client-handling skills.
• Ability to manage multiple tasks, quotations, samples, orders and dispatch coordination.
• Strong organizational skills with a proactive and problem-solving approach.

Responsibilities

• Act as a single point contact between Marketing field staff, dealers, corporate office and other departments and respond to business inquiries.
• Interface with Sales professionals, Marketing Assistants and Designers regarding marketing and client requirements.
• Coordinate with CAD team, developing and sending presentations to clients and Architects.
• Provide samples and promotional material, and send quotations or proforma invoices as desired by clients/dealers.
• Review expediting schedules on customer orders and coordinate with planning and sales teams.
• Manage flow of orders with ERP system and maintain document library and marketing supplies.
• Train team members on various software programs and processes.

Skills

MS Excel

PowerPoint

ERP

CAD coordination

Job description

Company Name: Italia Ceramics Ltd

Company Website: https://italiagroup.in/

Roles & Responsibilities

• To act as a single point connection between all Marketing Field staff / Dealers/ Corporate office / Other Departments and to respond to business inquiries in accordance with established policies and procedures.
• To interfaces with Sales professionals, Marketing Assistants and Designers regarding marketing and client requirements.
• To collect the necessary information to complete marketing tasks. Independently determines the appropriate methodology in creating marketing and presentation materials.
• To coordinate with multiple client projects by coordinating with Marketing staff, approving and closing out task specifications and tracking results.
• To co-ordinate with CAD team, developing and sending the presentation to all clients and Architects.
• To provide Samples and Promotional material to the concerned clients. Along with that also send Quotations / Performa invoices as desired by the client/ dealers.
• To effectively respond to complex inquiries or complaints from clients, co-workers, supervisor, and/or management. To solve problems involving several options in situations.
• To prioritize work assignments and to obtain appropriate approval prior to placing orders with factory. Organizing and coordinating work assignments with factory.
• To review expediting schedules on all customer orders and forwarding obtained information to planning and sales teams
• To review expediting schedules on all customer orders and forwarding obtained information to planning and sales teams
• To manage the flow of orders requires strong reliance on monitoring and co-ordination of dispatch schedules both manually and with computer programs
• To handle ERP System for Order/Sample/Promotional Tool processing.
• To update and maintain the document library and marketing supplies.
• To train team members on various software programs along with processes.

Preferred candidate profile

• 2 - 5 years of experience in Sales Coordination, Marketing Coordination, or Sales Support.
• Good knowledge of MS Excel, PowerPoint, ERP and basic CAD coordination.
• Strong communication, coordination, follow-up and client-handling skills.
• Ability to manage multiple tasks, quotations, samples, orders and dispatch coordination.
• Strong organizational skills with a proactive and problem-solving approach.