Sales Support

Italia Ceramics Limited; New Delhi; On-site; INR 250,000 - 350,000; Full time

Job summary

Zoho in Delhi is seeking an experienced Sales Coordination professional to support Marketing Field staff, Dealers and internal teams. You will coordinate with Sales, Marketing and Designers to align client requirements with company processes.

You will manage multiple tasks, prepare quotations and samples, and ensure timely dispatches while maintaining organized documentation and proactive communication across departments.

Qualifications

• 2–5 years of experience in Sales Coordination, Marketing Coordination, or Sales Support.
• Good knowledge of MS Excel, PowerPoint, ERP and basic CAD coordination.
• Strong communication, coordination, follow-up and client-handling skills.
• Ability to manage multiple tasks, quotations, samples, orders and dispatch coordination.
• Strong organizational skills with a proactive and problem-solving approach.

Responsibilities

• Act as a single point of contact between Marketing Field staff, Dealers, Corporate office, and other departments.
• Interface with Sales professionals, Marketing Assistants and Designers regarding marketing and client requirements.
• Coordinate with CAD team and develop presentations for clients and Architects.
• Provide samples and promotional material to clients; send quotations and proforma invoices as needed.
• Handle ERP System for Order/Sample/Promotional Tool processing.
• Update and maintain the document library and marketing supplies.
• Train team members on various software programs and processes.

Skills

MS Excel

PowerPoint

ERP coordination

CAD coordination

Communication

Coordination

Client-handling

Job description

• To act as a single pointconnection between all Marketing Field staff / Dealers/ Corporate office /Other Departments and to respond to business inquiries in accordance withestablished policies and procedures.
  
• Tointerfaces with Sales professionals, Marketing Assistants and Designersregarding marketing and client requirements.
  
• Tocollect the necessary information to complete marketing tasks.Independently determines the appropriate methodology in creating marketingand presentation materials.
  
• To coordinatewith multiple client projects by coordinating with Marketing staff,approving and closing out task specifications and tracking results.
  
• To co-ordinate with CAD team,developing and sending the presentation to all clients and Architects.
  
• Toprovide Samples and Promotional material to the concerned clients. Alongwith that also send Quotations / Performa invoices as desired by theclient/ dealers.
  
• To effectivelyrespond to complex inquiries or complaints from clients, co-workers,supervisor, and/or management. To solve problems involving several optionsin situations.
  
• Toprioritize work assignments and to obtain appropriate approval prior toplacing orders with factory. Organizing and coordinating work assignmentswith factory.
  
• Toreview expediting schedules on all customer orders and forwarding obtainedinformation to planning and sales teams
  
• Toreview expediting schedules on all customer orders and forwarding obtainedinformation to planning and sales teams
  
• Tomanage the flow of orders requires strong reliance on monitoring andco-ordination of dispatch schedules both manually and with computerprograms
  
• To handle ERP System forOrder/Sample/Promotional Tool processing.
  
• Toupdate and maintain the document library and marketing supplies.
  
• To trainteam members on various software programs along with processes.
  

Requirements

2–5 years of experience in Sales Coordination, Marketing Coordination, or Sales Support.

Good knowledge of MS Excel, PowerPoint, ERP and basic CAD coordination .

Strong communication, coordination, follow-up and client-handling skills .

Ability to manage multiple tasks, quotations, samples, orders and dispatch coordination .

Strong organizational skills with a proactive and problem-solving approach .