Sales Support

Italia Group; Delhi; On-site; INR 250,000 - 400,000; Full time

Job summary

Italia Ceramics Ltd in New Delhi, Delhi, India, is seeking a Sales/Marketing Coordinator to act as the main liaison between field staff, dealers, and the corporate office. You will respond to inquiries, coordinate with Sales and Marketing teams, and prepare marketing materials and quotes for clients.

The role requires 2–6 years of experience, proficiency in MS Excel and PowerPoint, ERP, and CAD coordination.

Qualifications

• 2–5 years of experience in Sales Coordination, Marketing Coordination, or Sales Support.
• Good knowledge of MS Excel, PowerPoint, ERP and basic CAD coordination.
• Strong communication, coordination, follow-up and client-handling skills.
• Ability to manage multiple tasks, quotations, samples, orders and dispatch coordination.
• Strong organizational skills with a proactive and problem-solving approach.

Responsibilities

• Act as a single point connection between Marketing Field staff, Dealers, Corporate office, and other departments and respond to inquiries per policies.
• Interface with Sales, Marketing Assistants, and Designers regarding marketing and client requirements.
• Collect information to complete marketing tasks and create marketing/presentation materials.
• Coordinate with multiple client projects and track task specifications and results.
• Coordinate with CAD team and develop/send presentations to clients/Architects.

Skills

Communication

Coordination

Follow-up

Client handling

Problem solving

Organization

Tools

MS Excel

PowerPoint

ERP

CAD coordination

Job description

Job Information

• Date Opened 09/29/2026
• Industry Building Materials
• Salary 2.5 LPA - 4 LPA
• Job Type Full time
• Work Experience 2 - 6 Year
• City New Delhi
• State/Province Delhi
• Country India
• Zip/Postal Code 110066

Job Description

Company Name: Italia Ceramics Ltd

Company Website: https://italiagroup.in/

Roles & Responsibilities

• To act as a single point connection between all Marketing Field staff / Dealers/ Corporate office / Other Departments and to respond to business inquiries in accordance with established policies and procedures.
• To interfaces with Sales professionals, Marketing Assistants and Designers regarding marketing and client requirements.
• To collect the necessary information to complete marketing tasks. Independently determines the appropriate methodology in creating marketing and presentation materials.
• To coordinate with multiple client projects by coordinating with Marketing staff, approving and closing out task specifications and tracking results.
• To co-ordinate with CAD team, developing and sending the presentation to all clients and Architects.
• To provide Samples and Promotional material to the concerned clients. Along with that also send Quotations / Performa invoices as desired by the client/ dealers.
• To effectively respond to complex inquiries or complaints from clients, co-workers, supervisor, and/or management. To solve problems involving several options in situations.
• To prioritize work assignments and to obtain appropriate approval prior to placing orders with factory. Organizing and coordinating work assignments with factory.
• To review expediting schedules on all customer orders and forwarding obtained information to planning and sales teams
• To review expediting schedules on all customer orders and forwarding obtained information to planning and sales teams
• To manage the flow of orders requires strong reliance on monitoring and co-ordination of dispatch schedules both manually and with computer programs
• To handle ERP System for Order/Sample/Promotional Tool processing.
• To update and maintain the document library and marketing supplies.
• To train team members on various software programs along with processes.

Requirements

• 2–5 years of experience in Sales Coordination, Marketing Coordination, or Sales Support.
• Good knowledge of MS Excel, PowerPoint, ERP and basic CAD coordination.
• Strong communication, coordination, follow-up and client-handling skills.
• Ability to manage multiple tasks, quotations, samples, orders and dispatch coordination.
• Strong organizational skills with a proactive and problem-solving approach.