Sales Support Associate

Clarivate Plc; India; On-site; INR 420,000 - 620,000; Full time

Job summary

Clarivate Plc in Bangalore, Karnataka, is looking for a Sales Support Associate to bolster the Sales Velocity team with efficient order processing, renewals, and handling queries from customers and internal stakeholders.

You will work with Salesforce and other internal tools to ensure quotes are accurate and that service delivery meets contract terms. The role supports global teams and requires strong communication and problem-solving abilities.

Qualifications

• Minimum 1 year experience in a customer service environment (CRM/Phone/Email/Chat).
• Knowledge of Salesforce or similar CRM system would be an added advantage.
• Solid understanding of end-to-end sales processes and customer interactions.

Responsibilities

• Provide ongoing support for daily opportunity-to-order activities, renewals, and end-user inquiries.
• Identify process improvements in sales workflows and collaborate with BIS to implement solutions.
• Deliver professional, customer-focused service and interpret requests to ensure contract compliance and accuracy of quotes.
• Utilize internal tools to process changes and maintain high accuracy and consistency of quotes.
• Ensure steps align with Quote administrator Runbook and contribute to its evolution.
• Support Salesforce sales process enhancements and foster relationships with sales managers and partner groups.

Skills

Customer service experience

Communication skills

Analytical skills

Sales operations understanding

Tools

Salesforce

Job description

We are looking for a Sales Support Associate to join our Sales Support team in Bangalore, Karnataka. This is an amazing opportunity to work on a key role supporting Sales Velocity. The team consists of 10+ members and is reporting to the Manager, Global Sales Support. We have a great skill set in Sales Operations and we would love to speak with you if you have skills in Salesforce adoption, Training and Supporting users globally.

About You

• Must have minimum 1 year experience working in Customer Service environment (CRM Platform/Phone/Email/Chat) or similar role.
• Must have a knowledge of Salesforce or similar CRM system and supporting the Sales Cycle business processes would be an added advantage.
• Solid business acumen of business transactions and end-to-end sales processes.
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
• Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
• Sales Operations understanding about the basic roles and responsibilities.
• Problem solving skills within sales order process, billing systems, incentives, contract management, business policies skills.

What will you be doing in this role?

• Ascertain effective ongoing support for daily opportunity to order matters including support for renewal processing, change requests and responding to end-user inquiries.
• Identify opportunities for improvements in sales process efficiency and effectiveness. Partner with BIS to develop and implement solutions
• Provide a professional, dedicated and customer focused service to all queries received from all stakeholders and Interpret requests, analyze results and provide support that adheres to customer contracts and Clarivate norms
• Use internal tools to understand requests and make key changes that will meet the needs of all the customers and colleagues. Liaise with other stakeholders as needed to ensure that the Quote details are accurate and consistent, and the Quote is of the highest accuracy and detail
• Ensure that the steps taken comply to the steps outlined in the Quote administrator runbook. Contribute and evolve Quote administrator Runbook
• Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption. Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.

About the Team

The Sales Support team is about supporting and enabling frontline sales teams to sell more efficiently and effectively by providing strategic direction and reducing friction in the sales process. To do this, sales ops fulfills both strategic and tactical functions. We work with most of the other support functions within Clarivate.

Hours of Work

Monday to Friday, 9.00 AM to 6.00 PM IST (includes one hour break)

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.