Sales Support Associate

Clarivate Analytics; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Clarivate Analytics in Bangalore invites applications for a Sales Support Associate who will back our Sales Support team and drive efficiency in the sales process. You will assist with daily opportunities, renewals, and inquiries, and collaborate across functions to deliver precise quotes and timely responses.

The role emphasizes Salesforce adoption, training, and supporting users globally, with a focus on service excellence and strong communication with account managers, customers, and internal

Qualifications

• 1 year minimum experience in customer service (CRM/Phone/Email/Chat).
• Knowledge of Salesforce or similar CRM system and supporting Sales Cycle processes is a plus.
• Strong business acumen in transactions and end-to-end sales processes.

Responsibilities

• Provide ongoing support for daily opportunities to order matters, including renewals and end-user inquiries.
• Identify opportunities to improve sales process efficiency and effectiveness.
• Partner with BIS to develop and implement solutions.
• Deliver professional, customer-focused service to all stakeholders and interpret requests, analyze results and ensure adherence to contracts.
• Use internal tools to understand requests and effect key changes meeting customer needs.
• Ensure Quote details are accurate and updated; adhere to the Quote administrator runbook.
• Contribute to evolving the Quote administrator Runbook.
• Support Salesforce process enhancements and user adoption.
• Develop relationships with sales managers and partner groups providing service to the business.

Skills

Customer service

Salesforce knowledge

Problem solving

Communication skills

Sales operations

End-to-end sales

Sales cycle knowledge

Analytical skills

Tools

Salesforce

Job description

We are looking for a Sales Support Associate to join our Sales Support team in Bangalore, Karnataka. This is an amazing opportunity to work on a key role supporting Sales Velocity. The team consists of 10+ members and is reporting to the Manager, Global Sales Support. We have a great skill set in Sales Operations and we would love to speak with you if you have skills in Salesforce adoption, Training and Supporting users globally.

About You

• Must have minimum 1 year experience working in Customer Service environment (CRM Platform/Phone/Email/Chat) or similar role.
• Must have a knowledge of Salesforce or similar CRM system and supporting the Sales Cycle business processes would be an added advantage.
• Solid business acumen of business transactions and end-to-end sales processes.
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
• Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
• It would be great if you have . . . Sales Operations understanding about the basic roles and responsibilities.
• Problem solving skills within sales order process, billing systems, incentives, contract management, business policies skills.

What will you be doing in this role?

• Ascertain effective ongoing support for daily opportunity to order matters including support for renewal processing, change requests and responding to end-user inquiries.
• Identify opportunities for improvements in sales process efficiency and effectiveness.
• Partner with BIS to develop and implement solutions.
• Provide a professional, dedicated and customer focused service to all queries received from all stakeholders and Interpret requests, analyze results and provide support that adheres to customer contracts and Clarivate norms.
• Use internal tools to understand requests and make key changes that will meet the needs of all the customers and colleagues.
• Liaise with other stakeholders as needed to ensure that the Quote details are accurate and consistent, and the Quote is of the highest accuracy and detail.
• Ensure that the steps taken comply to the steps outlined in the Quote administrator runbook.
• Contribute and evolve Quote administrator Runbook.
• Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption.
• Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.

About the Team

The Sales Support team is about supporting and enabling frontline sales teams to sell more efficiently and effectively by providing strategic direction and reducing friction in the sales process. To do this, sales ops fulfills both strategic and tactical functions. We work with most of the other support functions within Clarivate.

Hours of Work

Monday to Friday, 9.00 AM to 6.00 PM IST (includes one hour break)

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.

For more information, please visit clarivate.com