Sales Support Associate (French CSR)

MSI Services Pvt. Ltd.; Bengaluru; On-site; INR 280,000 - 420,000; Full time

Job summary

A dynamic service provider in Bangalore is hiring a Sales Support Associate. This role involves processing customer orders, responding to inquiries, and collaborating with teams for timely delivery. Candidates must have a minimum of B2 proficiency in French and be willing to work night shifts. Ideal candidates have 1-3 years of experience in customer service or order fulfillment.

Qualifications

• 1-3 years of experience in order fulfillment or customer service.
• Basic understanding of logistics and supply chain processes.
• Willingness to work in night shifts (mandatory).

Responsibilities

• Process customer orders received via phone, email, or other channels.
• Handle customer inquiries and provide support through voice and non-voice channels.
• Collaborate with warehouse, logistics, and other teams for order fulfillment.
• Address and resolve issues related to orders, shipments, or returns.
• Maintain accurate records of all customer interactions and transactions.
• Ensure orders comply with company policies and procedures.
• Generate and analyze reports on order fulfillment metrics and performance.

Skills

French language proficiency

Excellent communication skills

Attention to detail

Problem-solving skills

Multitasking

Tools

Microsoft Excel

Job description

AT MSI WE BELIEVE OUR COMPANY’S SUCCESS COMES DOWN TO THE SUCCESS OF OUR PEOPLE. WE ARE COMMITTED TO YOUR SUCCESS!

MSI Services Pvt. Ltd. is currently hiring for the role of “Sales Support Associate” for our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects. We are an equal opportunity employer with growth based on meritocracy.

Summary: As a Sales Support Associate in a semi-voice process, you will be responsible for processing customer orders efficiently and accurately. This role involves a combination of phone and email support, requiring strong communication skills and attention to detail. You will work closely with various departments to ensure customer satisfaction and timely delivery of products.

Note: This position is specifically for French-speaking Customer Support Representatives (CSR) with a minimum B2 level proficiency in spoken French. This is a night shift role supporting international business operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately process customer orders received via phone, email, or other channels.
• Handle customer inquiries and provide support through both voice and non-voice channels, ensuring a high level of customer satisfaction.
• Collaborate with warehouse, logistics, and other teams to ensure timely order fulfillment and delivery.
• Address and resolve any issues or discrepancies related to orders, shipments, or returns.
• Maintain accurate records of all customer interactions, orders, and transactions in the system.
• Ensure all orders are processed in compliance with company policies and procedures.
• Generate and analyze reports related to order fulfillment metrics and performance.

Desired Candidate Profile:

• 1–3 years of experience in order fulfillment, customer service, or a related role.
• Basic understanding of logistics and supply chain processes.
• Excellent communication skills (both verbal and written).
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving skills and the ability to handle challenging situations.
• Proficient in Microsoft Excel and other Office applications.
• French language proficiency – B2 level or above (mandatory).
• Willingness to work in night shifts (mandatory).

We are looking for candidates who are based in Bangalore and available to join immediately.