Sales support analyst

Wurth Industry; Pune District; On-site; INR 200,000 - 280,000; Full time

Job summary

Wurth Industry in Pune, India, seeks an organized Order Processing Administrator to coordinate inbound orders via fax, email, EDI, and the webstore. You will ensure accurate entry, timely processing, and clear communication with sales, customers, and cross-functional teams.

You will maintain customer records and reports, review orders for pricing and availability, and support quotations, acknowledgements, and follow-up requests.

Qualifications

• High school diploma required; associate s or bachelor s degree in business, sales, or related field preferred
• Experience with EDI, purchase orders, quotations, or inside sales support preferred
• Effective listening and communication skills
• Typing or Word Processing skills 40-50 words per minute
• Strong attention to detail with ability to manage high-volume order entry accurately
• Ability to troubleshoot order discrepancies and resolve customer issues independently
• Proficent Microsoft Office skills, Excel, Word, Access, Outlook
• Mechanical aptitude or industrial product knowledge preferred
• 1-2 years administrative experience required

Responsibilities

• Coordinate daily fax, email, EDI, and webstore order flow
• Monitor order queues and response times
• Review orders for accuracy, pricing, and availability
• Resolve order discrepancies
• Process quotations, order acknowledgements, and follow-up requests
• Communicate order updates to sales teams and customers
• Partner with purchasing, supply chain, and customer service on order issues
• Maintain customer records, reports, and sales databases
• Ensure coverage during absences and peak demand periods
• Support regional teams and special projects as needed
• Perform other duties as assigned by management

Skills

Effective listening

Communication

Typing speed

Attention to detail

Microsoft Office

Excel

Word

Access

Outlook

Administrative experience

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

EDI

Purchase orders

Quotations

Inside sales support

Job description

JOB SUMMARY:

Coordinate and manage the processing of inbound customer orders received through fax, email, EDI, and the webstore, ensuring timely, accurate, and efficient order execution. Serve as a central point of contact for administrative sales operations, order workflow, customer documentation, quotations, and cross-functional communication. Partner with customer service, supply chain, and operations to resolve order-related issues and maintain high service standards.

ESSENTIAL FUNCTIONS:

• Coordinate daily fax, email, EDI, and webstore order flow
• Monitor order queues and response times
• Review orders for accuracy, pricing, and availability
• Resolve order discrepancies
• Process quotations, order acknowledgements, and follow-up requests
• Communicate order updates to sales teams and customers
• Partner with purchasing, supply chain, and customer service on order issues
• Maintain customer records, reports, and sales databases
• Ensure coverage during absences and peak demand periods
• Support regional teams and special projects as needed
• Perform other duties as assigned by management

ENTRY LEVEL QUALIFICATIONS:

• High school diploma required; associate s or bachelor s degree in business, sales, or related field preferred
• Experience with EDI, purchase orders, quotations, or inside sales support preferred
• Effective listening and communication skills
• Typing or Word Processing skills 40-50 words per minute
• Strong attention to detail with ability to manage high-volume order entry accurately
• Ability to troubleshoot order discrepancies and resolve customer issues independently
• Proficent Microsoft Office skills, Excel, Word, Access, Outlook
• Mechanical aptitude or industrial product knowledge preferred
• 1-2 years administrative experience required

SHIFT TIMINGS EST (EASTERN STANDARD TIME)

- AWAITING DETAILS FROM CUSTOMER