Customer Service entry Specialist

Recro; Bengaluru; Remote; INR 300,000 - 450,000; Full time

Job summary

An innovative technology firm is seeking a Talent Acquisition Executive to support order processing and customer service tasks. You will verify Purchase Orders, assist customers with orders, and collaborate with multiple teams to resolve issues. The ideal candidate has experience in customer service and familiarity with tools like Rootstock and SalesForce. This full-time position requires commitment to the US shift, offering an entry-level career in a dynamic environment.

Qualifications

• 1+ years of experience providing high-quality customer service, especially in order processing.
• Strong urgency in responding to customer inquiries and complaints.
• Experience with standard warehouse and shipping best practices.

Responsibilities

• Verify and audit Purchase Orders from customers.
• Assist sales reps and customers with order placements.
• Collaborate with teams to solve issues and improve processes.

Skills

Clear and efficient communication

Organizational skills

Time management

Initiative

Education

Experience in customer service

Basic proficiency in Excel

Tools

Rootstock

SalesForce

Softeon

Job description

Talent Acquisition Executive | Connecting Talent to the Right Opportunity | Lets Connect!

Direct message the job poster from Recro.

Verify and audit Purchase Orders from customers.

Assist sales reps and customers on all aspects of support for order placement.

Enter print, digital, and online service orders.

Work with team members to enter large, complex, multiple‑location orders.

Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders.

Identify issues and collaborate with multiple groups to bring issues to resolution.

Raise awareness to management of trends noticed, to drive process and policy improvement, or to resolve technical issues if necessary. Contribute your expertise and experience to these opportunities for continuous improvement.

Provide order entry assistance to additional teams as needed.

Manage special one‑off orders/projects as needed.

Required Job Skills and Abilities:

• You are a clear and efficient communicator, handling all correspondence with professionalism and grace through email and phone.
• You are adept at communicating and coordinating with colleagues in departments outside of Customer Service and the Warehouse, including Deal Operations and Sales.
• You are an expert organizer, with strong time management and prioritization skills.
• You are able to work independently and take initiative.

Required Education and Experience:

• Experience providing high‑quality customer service, including the processing of orders.
• Experience with customer service best practices and processes.
• Strong sense of urgency in answering customer inquiries, complaints and other requests.
• Experience with standard warehouse and shipping best practices and processes.
• Experience with Rootstock, SalesForce, and Softeon or other similar business systems used for order management are required to fully meet the responsibilities of the role.
• Experience in basic proficiency and knowledge of Excel is needed, growth towards intermediate proficiency is encouraged.

Candidates should be ready to work in the US shift.

Seniority level: Entry level

Employment type: Full‑time

Job function: Administrative

Industries: Software Development and Internet Marketplace Platforms